Designing a New Hospital in Iceland

Health care leaders at Landspítali, the National University Hospital of Iceland, describe their exciting work in a 3P (Production Preparation Process) workshop, facilitated by Virginia Mason Institute, to design a new hospital for their patients.

Transcript:

Time Speaker Text
0:03-0:07 Sigríður Gunnarsdóttir We are designing a new hospital — for Iceland, for us all.
0:07-0:15 Páll Matthíasson We are looking at the best ways to work so that we can design the building around the best processes.
0:15-0:26 Björg Sigurðardóttir We are here from all corners of the emergency ward at Landspitali, coming together to create a new emergency ward, which is a great opportunity.
0:26-0:35 Árelía Oddbjörnssdóttir This makes you think far outside the box. You have to dig deep and this has been great work.
0:36-0:45 Páll Matthíasson This is the second week; another group was working here last week. Right now we have a group looking at the inpatient wards. They have been working all day, every day, with great joy and enthusiasm.
0:45-0:54 Óskar Valdórsson When you take talented people and put them in the same room for a week, incredible things can happen.
0:54-0:59 Guðmundur Sævar Sævarsson This is great fun, and it’s exciting to see how prolific people are. Lots of ideas are emerging.
1:00-1:02 Guðlaug Rakel Guðjónsdóttir The walls came down and everyone was working on the same project.
1:02-1:07 Ásthildur Guðjohnsen This puts you in a different mindset from what you are used to in your daily routine.
1:07-1:14 Guðmundur Sævar Sævarsson It’s good to think a little outside the box, and the time management is so good you don't end up procrastinating without results.
1:15-1:23 Guðlaug Rakel Guðjónsdóttir It is very important to get views from, for example, radiologists, nurses, doctors and primary care.
1:24-1:41 Sigríður Gunnarsdóttir We have architects drawing alongside us. Working like this helps them draw what we need rather than having them sit around and imagine what patients and staff need.
1:41-1:47 Ásthildur Guðjohnsen We can point out details that those who are not working in these areas can't quite figure out.
1:47-1:59 Páll Matthíasson We are used to adapting our processes to insufficient buildings. Suddenly having the opportunity to design a building for the best possible workflow is great.
2:00-2:09 Guðmundur Sævar Sævarsson As a nurse I have input on where the things I work with should be located, how I want to take care of my patients and so on. This changes everything.
2:09-2:23 Ólafur Guðlaugsson My group has been working a lot with patient flow and I'd say we could implement many aspects of our work immediately, before building a new hospital, since this opens up many interesting new possibilities.
2:23-2:44 Guðlaug Rakel Guðjónsdóttir Yes, I admit I had my doubts when we started. I thought, well, we have to try this but are we going to get out of our comfort zone? I was very skeptical. But then something happened and it was so much fun. Seeing the whole group work together — that was something else. It was great.
2:44-2:48 Sigríður Gunnarsdóttir There has been great energy, great happiness and excitement.
2:48-3:06 Guðlaug Rakel Guðjónsdóttir And there were a few projects we started, or decided at the end of the workshop, to implement immediately. In 6 months we'll try to evaluate how it has worked out. With this work we are really planning for a new emergency ward right now.
3:07-3:32 Sigríður Gunnarsdóttir Now we are looking at the inpatient wards, and our starting point is to create the best possible experience for the patient so that this is patient-oriented and designed around the needs of the patients and their families. We are also trying to create a safe environment so that we can take even better care of our patients and ensure their security. This also creates a better work environment for the staff.
3:32-3:39 Páll Matthíasson We have a future with modern buildings built around our needs — or rather the needs of the patients.
3:40-3:58 Sigríður Gunnarsdóttir By doing such detailed basic design work from the start, with user involvement, we can shorten the whole process so we don't really have to wait for six years. If we get the funds to build the hospital sooner, we could merge the teams sooner and save lots of money and create a better environment for our patients.
3:58-4:16 Ásdís Ingþórsdóttir We have started the design, and the designers and users have been cooperating from the beginning. We have always talked about this project as user-centered design, but now we have more energy and more people at the table.
4:16-4:31 Sigríður Gunnarsdóttir People are, of course, a little scared that we might have some setbacks, but everyone hopes that we can continue and the work we are doing here will shorten the time it takes to build the hospital.
4:31-4:36 Ólafur Guðlaugsson We hope that the construction will go according to plan and that we will open soon.
4.36-4.40 Björg Sigurðardóttir I just want to start building this hospital. We just have to get started.
4:40-4:43 Óskar Valdórsson I cannot wait for a new hospital.