A Completely Different Approach to Health Care Design in Iceland

Health care leaders at Landspítali, the National University Hospital of Iceland, describe their journey to create a new hospital for their patients during a 3P (Production Preparation Process) workshop facilitated by Virginia Mason Institute.

Transcript:

Time Speaker Text
0:03-0:36 Benedikt Olgeirsson Today we have 40 people in a weeklong workshop, here to continue the design of our emergency wards in the treatment center. Earlier, we had roughly outlined what we would be doing. Now we have a first-class team from all over the department working on mapping the necessary processes and then determining which areas are best suited for safe, fast and effective service.
0:36-1:05 Ólafur Hersveinsson This will clearly change the process, and it is the first time anything like this has been done in Iceland. This is a first for us. We've heard about it and always wanted to experience this for ourselves and therefore we are very happy to be a part of this now. This will change our process in a lot of ways — and are in fact adding a little science into it. We have always tried to reach that goal but haven't had the resources for it. Here we have the resources, all this knowledge and all these people that know all of it.
1:06-1:36 Hilmar Kjartansson This is a completely different approach, and we have been encouraged to think outside the box — and in fact told not to look at the old designs because we don’t want to let them restrict us. Now we are meeting our colleagues from the other emergency wards and I think this is leading us to reach the same conclusion. I also think this is reducing our fear of merging with the others and getting lost in the crowd.
1:36-1:55 Guðrún Björg Sigurbjörnsdóttir We are trying to integrate people from different units such as the emergency units today. We have representatives from all emergency units, including primary care and other specialties, to remind us that we are here for the patient first and foremost. We are designing processes and buildings for the patient.
1:55-2:09 Benedikt Olgeirsson We will take part of this work to the architects who will finish designing the treatment center, and we will also use the work in our current operations to improve efficiency, safety and quality.