Q: What unique challenges have you faced when working with other cultures, specifically with regard to changing behaviors?
A: When many organizations start their lean journey they are focused on the competency of the tools; being technically proficient in the value stream map, the standard work sheet, the percent load chart and so on. Just becoming proficient in the tools does not change the culture. I could train everyone listening to this webinar to be a master of the tools and your culture would not change. It is really the activities and behaviors of a lean leader that changes the culture. Go see. Ask why. And show respect.