Enrich your skills in a world-class learning environment

Regional training extends geographic accessibility to health care professionals seeking intensive coaching, interactive skills-building, and training on the management methods and solutions-driven tools tested and proven at Virginia Mason. Attendees experience the unique advantage of being immersed in the premier classroom for health care improvement alongside other health care industry leaders and professionals. Participants come away ready and able to apply new skills in their own environment.

Enrich your skills in a world-class learning environment

Regional training extends geographic accessibility to health care professionals seeking intensive coaching, interactive skills-building, and training on the management methods and solutions-driven tools tested and proven at Virginia Mason. Attendees experience the unique advantage of being immersed in the premier classroom for health care improvement alongside other health care industry leaders and professionals. Participants come away ready and able to apply new skills in their own environment.

Upcoming regional training events

AprilJuneAugustFall

April 18 – 20, 2018

Seattle, WA, United States
Virginia Mason Institute Training Facility

Training sessions offered:

  • Optimizing Flow in the Ambulatory Setting
  • Using Patient Experience to Drive Improvement

June 6 – 8, 2018

Chicago, IL, United States
Summit Chicago
205 N. Michigan Avenue, 10th Floor
Chicago, Illinois 60601

Training sessions offered:

  • Optimizing Flow in the Ambulatory Setting

August 15 – 17, 2018

Philadelphia, PA, United States
Loews Philadelphia Hotel
1200 Market St.
Philadelphia, Pennsylvania 19107

Training sessions offered:

  • Foundations of Lean in Health Care
  • Learning from Medical Mistakes:
    Aligning an Organization Around Safety

October 2 – 4, 2018

Nashville, TN, United States
Hilton Nashville Downtown
121 Fourth Avenue South
Nashville, TN 37201

Training sessions offered:

  • Foundations of Lean in Health Care
  • Optimizing Flow in the Ambulatory Setting

Grow your network of professional peers

During interactive exercises in the classroom and at social networking opportunities provided outside of class, participants can share their stories, challenges, ideas and insights. A hosted cocktail reception is held following the first day of each session to give participants the opportunity to expand their network and become better acquainted with the other health care professionals in their session.

Grow your network of professional peers

During interactive exercises in the classroom and at social networking opportunities provided outside of class, participants can share their stories, challenges, ideas and insights. A hosted cocktail reception is held following the first day of each session to give participants the opportunity to expand their network and become better acquainted with the other health care professionals in their session.

Learn more about the training sessions

Foundations of Lean in Health Care

This training session shows participants how to apply lean tools and methods in their practices to drive improvements that create value, eliminate waste and reduce staff’s burden of work — all in pursuit of the perfect patient experience.

Foster a culture of continuous improvement

Senior leaders, middle managers, frontline staff and others in clinical and administrative settings will learn how to drive improvements that create value, eliminate waste and reduce staff’s burden of work. Participants will build observation skills through physical and virtual experiences, demonstrate a basic ability to apply lean tools and methods to a process, and describe the importance of thinking and acting in a lean framework.

Develop value-creating processes and services to improve patient care

  • Learn the fundamental principles of lean, essential lean terminology and key concepts
  • Build observation skills and gain experience applying lean tools to real-life processes
  • Learn how to identify and document waste, separate value-added from non-value-added activities and apply basic lean
    counter-measures to improve flow
  • Discover techniques to engage and empower your leaders and frontline staff to drive improvement
  • Improve the way ideas and standards are communicated and made visual in your work environment
  • Inspire teams to identify root causes and continuously optimize processes

Align your organization around a patient-centered approach

Lean can be powerful when implemented as a management method in a health care organization. Through a lean framework leaders can promote better stewardship of resources and provide improved care, faster, and more affordably, to patients. Lean training offers the fundamental ideas and tools that are key to propelling an organization forward on their journey to excellence.

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation

  • Virginia Mason Medical Center designates this live activity for a maximum of 21.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 21.5 continuing education contact hours.

Leading With a Shared Vision:
A Workshop for Physician and Executive Leaders

Designed for teams of two or more from a single organization, this interactive experience invites participants to assess their current state of physician and executive engagement, learn new tools, create a detailed road map to engage stakeholders and develop new strategies to navigate adaptive change.

Objectives

Teams consisting of executives, physicians and physician leaders who are leading organizational change will learn to identify foundational elements of successful engagement for change, recognize the unique attributes and values of physician stakeholders, evaluate the current state of engagement at their organizations, develop a pathway to successfully lead physicians through change, and learn principles and tools for creating relationships and structures to support engaging behaviors.

Components

  • Interaction with Virginia Mason leaders who have expertise in engagement
  • Tools and hands-on exercises for understanding participants’ current state of physician and leader engagement and a method to lead stakeholders in change
  • Case studies that demonstrate how Virginia Mason created and embedded structures to sustain physician and leadership engagement in change

Deliverables

Participants will leave the workshop with an understanding of their current state of physician and leader engagement, new strategies to navigate adaptive changes, an ability to use tools to support team engagement and a road map to engage stakeholders in change.

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation

  • Virginia Mason Medical Center designates this live activity for a maximum of 14.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 14.25 continuing education contact hours.

Learning From Medical Mistakes:
Aligning an Organization Around Safety

Attend this hands-on workshop to discover practical applications that will resonate with – and energize – your leadership team. An organization’s culture is the most critical factor to success when adopting implementing systematic improvements to patient safety, and acting on opportunities to find solutions to urgent issues. A culture of trust and transparency is essential to organizational advancement – and the patient stands to benefit the greatest.

Objectives

Participants will gain the ability to assess an organization’s culture in relation to patient-centeredness, and to create a sustainable action plan to intensify and align patient safety initiatives.

Components

  • Guided immersive experience at Virginia Mason to identify key elements of culture
  • Hands-on group exercises to connect health care culture to systemwide safety outcomes
  • Intensive analysis of never events, medical mistakes and medical errors
  • Practice developing critical conversation skills to strengthen and expand safety
  • Development of sustainable action plan to evaluate and support improvement

Deliverables

Participants will leave this workshop with the ability to identify the specific aspects of health care culture that influence safety, promote organizational learning after a medical error, apply lessons from Virginia Mason to their own organization, and create an action plan to foster meaningful change.

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation

  • Virginia Mason Medical Center designates this live activity for a maximum of 17.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 17.25 continuing education contact hours.

Optimizing Flow in Health Care

Designed for teams of two or more from a single organization, this interactive training session shows participants how to create continuous flow in the ambulatory care setting. Participants learn to identify wasteful work, use standard lean tools to deconstruct and redefine work, increase quality and overcome implementation obstacles.

Objectives

Teams consisting of health care providers, leaders, and clinical team members are empowered to improve flow by learning to reduce wait times, increase quality, and remove non-value-added activities from their day. Through the development of effective standard practices, participants learn to foster a high-functioning team environment, improve economic performance, and ultimately, improve both patient and staff satisfaction.

Components

  • Participate in interactive exercises to understand flow in an ambulatory care setting
  • Use lean health care tools to assess participants’ practices
  • Gain key insights to designing best practices and implementing lean processes to create continuous flow
  • Engage your team to perform tasks more efficiently, in flow, and deliver care at the exact right moment

Deliverables

Virginia Mason Institute’s highly-coordinated approach is designed to ensure each task performed by each team member adds value to the patient experience. Participants will gain a new vision of flow and the tools to balance workloads, improve skill-task alignment, facilitate coordination across a health care team, and deliver higher-quality patient care.

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation (on-site)

  • Virginia Mason Medical Center designates this live activity for a maximum of 21.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 21.25 continuing education contact hours.

Credit Designation (off-site)

  • Virginia Mason Medical Center designates this live activity for a maximum of 19.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 19.25 continuing education contact hours.

Using Patient Experience to Drive Improvement

This interactive workshop teaches participants how to use the proven data collection techniques of experience-based design (EBD) to truly understand their patients’ needs, drive quality improvement efforts, and prompt staff innovation and engagement.

Objectives

Quality improvement professionals and operational team leaders will learn how to add clarity and consistency to their quality improvement work, discover how to identify emotional touchpoints that influence the patient experience, and practice qualitative and quantitative experience-based design methods to guide process improvement.

Components

  • Basic training using Virginia Mason’s experience-based design tools, including strategic observations, interviews and questionnaires
  • Hands-on activities to practice creating and employing the methods successfully
  • Shared dialogue around best practices for engaging patients, family members and staff
  • Discussions on how to integrate patient experience into a quality improvement framework

Deliverables

Participants will leave with the ability to use experience-based design techniques to understand their customers’ needs and to apply their new discoveries about patient experience to their own quality improvement projects.

Your best-in-class health care training experience awaits

Access the ultimate support for your organizational improvement journey today.

View our upcoming trainings