Transform your organization

Transformation involves a long-term engagement (two to five years) with Virginia Mason Institute designed to help you embed a lean management method across your organization and succeed in your vision for large-scale organizational change. We provide lean certification and partner with leaders throughout your organization to create a culture of continuous improvement using lean methods designed, tested and proven at Virginia Mason.

Zero Defects Starts With an Individual

Zero-defect health care is the realization of a lean health care system in which engaged health care leaders, providers and staff learn to put the patient first in all they do. Individual achievement leads to collaboration and team change, then organizational change, and finally to a world of defect-free health care for patients everywhere.

Zero Defects Starts With an Individual

Zero-defect health care is the realization of a lean health care system in which engaged health care leaders, providers and staff learn to put the patient first in all they do. Individual achievement leads to collaboration and team change, then organizational change, and finally to a world of defect-free health care for patients everywhere.

The Individual

We work with individuals to help them discover processes that always put the patient first.

The Team

We empower multidisciplinary teams to collaboratively create new processes to improve care and engage staff.

The Organization

We work with organizations to help leaders embed a culture of improvement and spread it across a continuum of care.

The World

We work all over the world to elevate safety, quality and efficiency for patients everywhere.

The elements of effective transformation

Organizational change is most effective when our lean management method engages employees at all levels — from leaders, to providers, to frontline staff. When lean tools and methods are used at every level of the organization, focused improvement will create value, eliminate waste and reduce the burden of work.

Engage the executives

Your transformation journey begins in Seattle. Your executives will experience the Virginia Mason Production System®, a lean methodology based on the Toyota Production System, and learn about daily work and strategic planning. Then a dedicated sensei — a lean-certified teacher — will travel to your organization to help lay the foundation for creating your Transformation Guiding Team.

Build the capability

Your sensei will prepare your team through lean workshop leader certification and guide you through identifying members of your Kaizen Promotion Office (KPO).

Create the infrastructure

Your sensei will work closely with you to build your KPO and embed lean tools — both critical to your transformation.

Apply the method

Your sensei will support you as you identify your organization’s value streams and will guide you through kaizen planning — conducting numerous improvement events, in the form of five-day Rapid Process Improvement Workshops, to focus your work.

Sustain the results

We will coach your executive team, guide your KPO and promote rounding where the work happens, on the front lines (the genba), to facilitate sustained improvement. We will also help you embed lean processes throughout your organization and teach you how to move forward independently.

“Zero defects, zero infection rates, zero any defect. Or 100 percent satisfaction. This is a game of zero and 100 percent, and if we have a vision less than that, it’s the wrong vision.”

Diane Miller, Former Executive Director, Virginia Mason Institute
Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience (CRC Press)

Case study | Transforming patient care

A large health care organization wanted to significantly improve patient experience. By working with Virginia Mason Institute’s transformation experts, they achieved a 30% reduction in new patient no-shows, a 56% reduction in day-of-visit lead time for new patient visits and a 100% reduction in records not reviewed by providers prior to new patient visits.

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Case study | Transforming patient care

A large health care organization wanted to significantly improve patient experience. By working with Virginia Mason Institute’s transformation experts, they achieved a 30% reduction in new patient no-shows, a 56% reduction in day-of-visit lead time for new patient visits and a 100% reduction in records not reviewed by providers prior to new patient visits.

Read more

“There is no ambiguity. The patient is at the top. It means everything we do is focused on the patient. It is true north.”

Donna Smith, MD, Virginia Mason
A Leadership Journey in Health Care: Virginia Mason’s Story (CRC Press)

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Schedule a call to discuss your organization's transformation needs and opportunities.

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