Diana Thordarson is the operations manager at Virginia Mason Institute. She supervises staff and oversees daily operations and the central operations for all divisions of the institute. She also manages the development, maintenance and process improvement of systems and processes for information systems, finance and property management. As a former marketing professional, she coordinated and implemented marketing and sales initiatives for the Virginia Mason Institute.

Prior to joining Virginia Mason Institute, she provided administrative support to Virginia Mason’s Kaizen Promotion Office for internal kaizen events and coordinated visits to Virginia Mason from health care organizations all over the world.

Diana is trained in the Virginia Mason Production System®.