Melissa Lin, MS, CPHQ, LSSBB, is a transformation sensei at Virginia Mason Institute. She coaches and guides health care leaders and providers worldwide through their cultural transformation toward lean as their management method.
Her national experience in health care strategy consulting has given her breadth and depth across a number of domains, with a particular focus on strategic planning, board governance and strategic partnerships. She has also led lean training and coaching engagements for small and large hospital groups, implemented organizationwide strategies and spoken at numerous regional and national health care conferences on the impact of a continuous improvement culture.
Melissa is trained in the Virginia Mason Production System® and certified in TapRoot Root Cause Analysis. She also holds a bachelor’s degree in microbiology, immunology and molecular genetics from the University of California, Los Angeles. With her continuous improvement foundations originating from The Dartmouth Institute of Health Policy and Clinical Practice, where she earned her master’s degree, she is a Lean Six Sigma Black Belt and a Certified Professional of Healthcare Quality.