Susan Neidig, MBA, is an executive sensei at Virginia Mason Institute. Prior to joining the institute, Susan worked as an executive lean consultant with John Black and Associates (JBA), supporting the lean transformation in Saskatchewan healthcare. She served as a strategic guide and coach for executive teams, trained leaders, set up kaizen promotion offices, coached improvement events, and led sustainable, measurable implementations. She was the lead consultant for three provincial level agencies including the Ministry of Health.
Susan joined JBA after a 30-year career at Boeing, which immersed her in a lean journey that began in the 1980s and spanned strategy development, training, process management, and new product development in the services division.
Susan is trained in the Virginia Mason Production System®.