The perfect patient experience is possible
Assess your organization’s strengths and opportunities around promoting a patient-centered culture and engaging patient voices in improvement work.
Facilitating greater patient engagement
Stories have a profound impact on medicine – patient perspectives have the power to inspire an organization and strengthen the commitment to improving the quality, safety and delivery of health care.
Capturing the patient voice opens the floodgates to know when the patient is feeling more vulnerable, lonely, worried, empowered or happy along each point of their care journey. Their experience can help inform where improvements can be made along the way.
Patient-Family Partner Program
Millions of patients seek medical care in the United States each day. Capturing the stories and experiences of these patients, understanding the delivery through their lens, represents a tremendous opportunity in health care. Through empowerment and solicitation of patient input, the patient experience can be fine-tuned, even perfected.Learn more
Using Patient Experience to Drive Improvement
Use the proven data collection techniques of experience-based design (EBD) to better understand patients’ needs, drive quality improvement efforts, and prompt staff innovation and engagement.Learn more
Learn more on patient experience from our knowledge base
Read articles by our experts as well as Virginia Mason leaders who have extensive experience implementing a patient-centered culture, engaging the patient voice at all levels of the organization, and using patient perspectives to drive improvements to the patient experience.Learn more
Capture your patient's voice
Engage your patients in improving the delivery of care.Get started