Join us for a 2.5-day training session in Philadelphia

Receive intensive training and coaching from lean health care experts, engage in interactive skills-building activities, and network with health care industry peers. Select a preferred educational track from two available training sessions, Foundations of Lean in Health Care or Optimizing Flow in the Ambulatory Setting, to best support your organizational improvement goals.

Cost: $2,500


December 5, 2017: 8:00 a.m. – 5:00 p.m.
Cocktail reception to follow
December 6, 2017: 8:00 a.m. – 5:00 p.m.
December 7, 2017: 8:00 a.m. – 12:00 p.m.


Loews Philadelphia Hotel
Philadelphia, Pennsylvania


Select your experience
Choose one training session upon registration

Foundations of Lean in Health Care

Learn the foundations of lean, key terminology, essential concepts and the tools to implement them in your health care organization to produce value-creating processes and eliminate waste — all in pursuit of the perfect patient experience.

CME credits: Not offered for this training session
CNE credits: Not offered for this training session

Optimizing Flow in the Ambulatory Setting

Establishing continuous flow in health care eliminates waste, streamlines processes, and improves care delivery reaction time. Learn more about how this highly-coordinated team approach can optimize the patient experience and overall efficiency at your organization.

CME credits: 18.75 AMA PRA Category 1 Credits™
CNE credits: 22 continuing education contact hours

Learn from our accomplished lean health care experts

Erica Cumbee, MPA

Chika Lambert, LSSBB

Ellen Noel, MN, RN, CPHQ

The regional training experience

Now in its second year, regional training is an annual public offering geared to extend geographic accessibility to clients seeking world-class coaching and training on the management methods and solutions-driven tools tested and proven at Virginia Mason and delivered by our accomplished sensei to organizations worldwide. Our experts have more than 250 years of combined experience in implementing and sustaining lean management methods and culture change both at Virginia Mason and in a variety of health care settings. Take a step forward on your improvement journey with us today!

In addition to a hosted cocktail reception after the first day of training, attendees will also be provided with complimentary daily breakfast, lunch and snacks. Please note that airfare and hotel accommodations are not included in the registration fee. We are happy to provide hotel recommendations if needed.

Discover more about the training sessions available in Philadelphia

Foundations of Lean in Health Care

This training session shows participants how to apply lean tools and methods in their practices to drive improvements that create value, eliminate waste and reduce staff’s burden of work — all in pursuit of the perfect patient experience.

Foster a culture of continuous improvement

Senior leaders, middle managers, frontline staff and others in clinical and administrative settings will learn how to drive improvements that create value, eliminate waste and reduce staff’s burden of work. Participants will build observation skills through physical and virtual experiences, demonstrate a basic ability to apply lean tools and methods to a process, and describe the importance of thinking and acting in a lean framework.

Develop value-creating processes and services to improve patient care

  • Learn the fundamental principles of lean, essential lean terminology and key concepts
  • Build observation skills and gain experience applying lean tools to real-life processes
  • Learn how to identify and document waste, separate value-added from non-value-added activities and apply basic lean
    counter-measures to improve flow
  • Discover techniques to engage and empower your leaders and frontline staff to drive improvement
  • Improve the way ideas and standards are communicated and made visual in your work environment
  • Inspire teams to identify root causes and continuously optimize processes

Align your organization around a patient-centered approach

Lean can be powerful when implemented as a management method in a health care organization. Through a lean framework leaders can promote better stewardship of resources and provide improved care, faster, and more affordably, to patients. Lean training offers the fundamental ideas and tools that are key to propelling an organization forward on their journey to excellence.

Optimizing Flow in the Ambulatory Setting

Designed for teams of two or more from a single organization, this interactive training session shows participants how to create continuous flow in the ambulatory care setting. Participants learn to identify wasteful work, use standard lean tools to deconstruct and redefine work, increase quality and overcome implementation obstacles.


Teams consisting of health care providers, leaders, and clinical team members are empowered to improve flow by learning to reduce wait times, increase quality, and remove non-value-added activities from their day. Through the development of effective standard practices, participants learn to foster a high-functioning team environment, improve economic performance, and ultimately, improve both patient and staff satisfaction.


  • Participate in interactive exercises to understand flow in an ambulatory care setting
  • Use lean health care tools to assess participants’ practices
  • Gain key insights to designing best practices and implementing lean processes to create continuous flow
  • Engage your team to perform tasks more efficiently, in flow, and deliver care at the exact right moment


Virginia Mason Institute’s highly-coordinated approach is designed to ensure each task performed by each team member adds value to the patient experience. Participants will gain a new vision of flow and the tools to balance workloads, improve skill-task alignment, facilitate coordination across a health care team, and deliver higher-quality patient care.

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation

  • Virginia Mason Medical Center designates this live activity for a maximum of 18.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 22 continuing education contact hours.

Cocktail reception

Attendees will enjoy the opportunity to mix and mingle with other health care industry leaders and professionals at a cocktail reception hosted by Virginia Mason Institute to kick off the regional training.

The perfect patient experience is possible

Make a commitment to improve health care today. Join us in Philadelphia for regional training!