Over 250 Years of Combined Experience

Our experts have more than 250 years of combined experience in implementing and sustaining lean methods in a variety of health care settings, including operational leadership and management, physician practice and leadership, quality and patient safety, and nursing clinical practice and leadership.

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Client Experience

Susanna Garritano Client Experience

Susanna Garritano is on the client experience team at Virginia Mason Institute. She works with clients from around the world to help them meet their needs as they implement and sustain lean methodology at their health care organizations.

Prior to joining Virginia Mason Institute, Susanna led client operations for a national team at the American Express Company.

Susanna is trained in the Virginia Mason Production System®.

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