Upcoming Dates

  • June 26-28, 2017
  • August 22-24, 2017
  • August 22-24, 2017 (Flow in Your Future Facility)
  • October 23-25, 2017

$2,500 per participant*



Designed for teams of two or more from a single organization, this interactive workshop shows participants how to identify duplicate and wasteful work, use standard lean tools to deconstruct and redefine their work and their team members’ work, increase quality and overcome implementation obstacles.

*Please contact us for details about pricing for training delivered at your organization.

Credits or Certifications

  • CME: 18.75 AMA PRA Category 1 Credits™

  • CNE: 22 continuing education contact hours

  • Virginia Mason Institute Certificate of Completion

Time Commitment

2.5 days



Teams consisting of health care providers, leaders, and clinical team members empowered to improve flow will learn to increase patient satisfaction and staff satisfaction, reduce wait times, increase quality, remove non-value-added activities from their day, create predictability in their workday, reduce the amount of time in the office, reduce staff’s burden of work, foster a team environment and improve economic performance.


  • Tour of Virginia Mason’s hospital and clinics to observe lean in action
  • Hands-on exercises to understand flow in a clinical setting
  • Use of lean health care tools to assess participants’ practices
  • Presentation from Virginia Mason providers and flow experts on the secrets to successful implementation

Flow in Your Future Facility (Optional):

  • Tour of the new primary care clinic at Virginia Mason that has successfully implemented flow concepts
  • Optional half-day addition to Creating Flow in the Ambulatory Setting
  • Only offered for sessions onsite in Seattle

Cost: $500 per person (in addition to the per-person cost of attending Creating Flow in the Ambulatory Setting)


Participants will leave the workshop with a vision of flow for their practices, the ability to identify duplicate and wasteful work in their current system, the skill to deconstruct and redefine their work and their team members’ work, and methods to successfully implement flow in the ambulatory setting.

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation

  • Virginia Mason Medical Center designates this live activity for a maximum of 18.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 22 continuing education contact hours.