$1600 per participant*
Eliminating Preventable Patient Harm is designed to provide health care providers and professionals, as well as quality and safety managers, the knowledge and tools necessary to achieve zero defects in their processes and in the care and services delivered to patients.
*Please contact us for details about pricing for training delivered at your organization.
Credits or Certifications
Virginia Mason Institute Certificate of Completion
- Virginia Mason Institute in Seattle, Washington
- At your organization
Refine and standardize best practices to prevent patient harm
Learn to identify medical defects and reframe them as improvement opportunities. This course provides a systematic approach to applying a mistake-proofing framework to your teams daily processes in order to prevent patient harm and mitigate the potential effects of defects.
Clients who take this course will be able to:
- Sort and scope quality defects appropriately
- Analyze quality defects using lean tools and methods to identify root cause
- Apply mistake-proofing methodology to facilitate correct actions, prevent errors and mitigate the negative impact of errors
Take action to improve patient outcomes
Participants gain critical problem-solving tools, including root-cause analysis, and lead a plan-do-study-act cycle (PDSA) to test out new corrective or improvement ideas.
Participants also practice ways to effectively:
- Engage and align staff in eliminating quality defects
- Coach and mentor others in identifying quality defects and idea generation
- Apply lean tools and methods to quality defects within their own organization
Creating a Culture of Safety
Learn to analyze an organization’s safety culture and develop a sustainable action plan to intensify your patient safety initiatives. Attend this hands-on workshop to discover practical applications that will resonate with — and energize — your leadership team.
Using Patient Experience to Drive Improvement
This interactive workshop teaches participants how to use the proven data collection techniques of experience-based design (EBD) to truly understand their patients’ needs, drive quality improvement efforts, and prompt staff innovation and engagement.
Foundations of Lean in Health Care
Learn the foundations of lean, key terminology, essential concepts and the tools to implement them in your health care organization to produce value-creating processes and eliminate waste — all in pursuit of the perfect patient experience.
Our customized learning experience not only details Virginia Mason’s history of successfully applying its patient-centered lean tools and methods to health care, but also addresses the participating organization’s specific challenges and opportunities.