Improve outcomes and alleviate the costly impacts of preventable mistakes

$1600 per participant*


Eliminating Preventable Patient Harm is designed to provide health care providers and professionals, as well as quality and safety managers, the knowledge and tools necessary to achieve zero defects in their processes and in the care and services delivered to patients.

*Please contact us for details about pricing for training delivered at your organization.

Credits or Certifications

  • Virginia Mason Institute Certificate of Completion

Time Commitment

2-day course


  • Virginia Mason Institute in Seattle, Washington
  • At your organization

Refine and standardize best practices to prevent patient harm

Learn to identify medical defects and reframe them as improvement opportunities. This course provides a systematic approach to applying a mistake-proofing framework to your teams daily processes in order to prevent patient harm and mitigate the potential effects of defects.

Clients who take this course will be able to:

  • Sort and scope quality defects appropriately
  • Analyze quality defects using lean tools and methods to identify root cause
  • Apply mistake-proofing methodology to facilitate correct actions, prevent errors and mitigate the negative impact of errors

Take action to improve patient outcomes

Participants gain critical problem-solving tools, including root-cause analysis, and lead a plan-do-study-act cycle (PDSA) to test out new corrective or improvement ideas.

Participants also practice ways to effectively:

  • Engage and align staff in eliminating quality defects
  • Coach and mentor others in identifying quality defects and idea generation
  • Apply lean tools and methods to quality defects within their own organization