Upcoming Dates

  • May 7-9, 2019 (Seattle, WA)
  • July 17-19, 2019 (Chicago, IL)
  • September 25-27, 2019 (Seattle, WA)
  • October 9-11, 2019 (Philadelphia, PA)

Description

This interactive workshop shows participants how to create continuous flow in the ambulatory care setting. Participants learn to identify wasteful work, use standard tools to deconstruct and redefine work, increase quality and overcome implementation obstacles.

*Please contact us for details about pricing for training delivered at your organization.

Credits or Certifications

  • On-site
    (in Seattle, WA)

    CME: 21.25 AMA PRA Category 1 Credits™
    CNE: 21.25 continuing education contact hours

  • Off-site
    CME: 19.25 AMA PRA Category 1 Credits™
    CNE: 19.25 continuing education contact hours

  • Virginia Mason Institute Certificate of Completion

Time Commitment

On-site
(in Seattle, WA)

3 days

Off-site
2.5 days

Location

  • Virginia Mason Institute in Seattle, Washington
  • London, United Kingdom
  • At a Regional Training event
  • At your organization

Provide the right care at the right moment

Teams consisting of health care providers, leaders, and clinical team members are empowered to improve flow by learning to reduce wait times, increase quality, and remove non-value-added activities from their day. Through the development of effective standard practices, participants learn to foster a high-functioning team environment, improve economic performance, and ultimately, improve both patient and staff satisfaction.

This workshop will give you an understanding of

  • How improving flow can positively impact patient and staff engagement.
  • Discrete principles, methods, and tools of the Virginia Mason Production System®.
  • How application of foundational elements achieve flow in clinical practice.
  • How the concept of flow impacts processes and quality of care.
  • Different types of demand and how to match your staffing resources to meet them to improve the patient experience and clinic flow.
  • The principles and methods used to reduce setup time in your clinic operations.
  • Common barriers to change and the skills needed to overcome them.

After this workshop, you will be able to

  • Observe and identify the common wastes in a clinic visit and opportunities for improvement.
  • Document your current state to create a baseline for improvement.
  • Integrate lean concepts to decrease the burden of work for your clinic team by streamlining processes.
  • Engage staff at all levels in improving patient and staff experience.
  • Understand and improve flow of primary and specialty care processes.

Components

This 2.5-day interactive workshop uses experiential hands on learning techniques and simulation to guide participants in practicing newly acquired process improvement knowledge and skills explicit to general practice and ambulatory specialty services.

  • Understand and apply the science of standardized observation to understand current state while studying the flows of medicine.
  • Apply learnings to design a team-based delivery system where indirect work and direct patient care are sequenced and synchronized.
  • Receive value added coaching and performance feedback provided by expert instructors versed in clinical and administrative process improvement excellence.
  • For workshops facilitated in Seattle: Tour Virginia Mason’s hospital and clinics to observe lean in action.

Successful workshop completion creates the foundation for a unified and adaptable team approach and will accelerate the delivery of value in ambulatory care.

Who Should Attend

Health care leaders and frontline staff at all levels including:

  • Executives
  • Members of quality and safety departments
  • Organizational development leaders and staff
  • Project managers
  • Physicians
  • Nurses
  • Medical assistants

Prerequisites

  • None

Flow in Your Future Facility*:

  • Tour of the new primary care clinic at Virginia Mason that has successfully implemented flow concepts

*Only offered for sessions onsite in Seattle

Accreditation Statement

The Virginia Mason Medical Center is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation (on-site)

  • Virginia Mason Medical Center designates this live activity for a maximum of 21.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 21.25 continuing education contact hours.

Credit Designation (off-site)

  • Virginia Mason Medical Center designates this live activity for a maximum of 19.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Virginia Mason Medical Center is a provider of continuing education contact hours. Provider is approved by the California Board of Registered Nursing, Provider #CEP15905 for 19.25 continuing education contact hours.

Pricing

$2,000 per participant