Harness patient engagement

Implement a sustainable patient and family-centered program in your organization by capturing the patient voice to advance patient engagement.

Pricing varies

Description

Advance patient and family-centered care

Often, organizations struggle to sustain their improvement efforts around patient satisfaction. By implementing a Patient-Family Partner Program, organizations can gain momentum by embedding and engaging members of the community in patient satisfaction and quality improvement endeavors. They provide tangible feedback, are proven to influence sustainable improvement and empower staff to leverage the patient voice.

 

Credits or Certifications

  • Not applicable

Time Commitment

Preparation
Client completes questionnaire

Pre-visit phone call
One hour

Client site visit
One day

Post-visit coaching call
One hour

30-, 60-, and 90-day coaching calls
One hour each

Location

  • At your organization

Implement transformational strategies
Objectives

Virginia Mason Institute will guide and coach your organization to provide the knowledge, structure and tools necessary to design a Patient-Family Partner Program.

  • Identify opportunities to align infrastructure and centralize engagement efforts
  • Create a shared vision of empowerment by connecting staff and leadership with patients and family members as partners
  • Develop an infrastructure to manage opportunities for embedding Patient-Family Partner Program roles into existing structures and promoting them internally to hospital and clinic leaders
  • Establish a recruitment and selection process to build a network of committed partners
  • Prepare partners and stakeholders for onboarding and matching processes
  • Sustain engagement by increasing partner retention and enhancing and expanding hospital and clinic leaders’ roles

Build a framework designed for long-term success
Deliverables

  • A Patient-Family Partner Program designed for your organization to engage patients and family members in providing continuous improvement feedback
  • Materials to support planning, development, testing and sustaining your program
  • Coaching to facilitate responsive action planning, implementation and overcoming common barriers during the first 90 days of program execution

5 Ways Patients Can Help Organizations Shape Quality Improvement

Patient and family-centered care goes beyond healthcare delivery. Listening to the patient voice through a Patient-Family Partner Program offers value opportunities to advance your organization towards meaningful quality improvement in healthcare.

The benefits of patient engagement

5 Ways Patients Can Help Organizations Shape Quality Improvement

Patient and family-centered care goes beyond healthcare delivery. Listening to the patient voice through a Patient-Family Partner Program offers value opportunities to advance your organization towards meaningful quality improvement in healthcare.

The benefits of patient engagement

Strategically Engage Your Most Important Stakeholders

Our lean experts will guide your organization in designing and implementing a Patient-Family Partner Program to advance patient and family-centered care.

Learn More