Harness patient engagement

Implement a sustainable patient and family-centered program in your organization by capturing the patient voice to advance patient engagement.

Pricing varies

Description

Advance patient and family-centered care

Often, organizations struggle to sustain their improvement efforts around patient satisfaction. By implementing a Patient-Family Partner Program, organizations can gain momentum by embedding and engaging members of the community in patient satisfaction and quality improvement endeavors. They provide tangible feedback, are proven to influence sustainable improvement and empower staff to leverage the patient voice.

 

Credits or Certifications

  • Not applicable

Time Commitment

Preparation
Client completes questionnaire

Pre-visit phone call
One hour

Client site visit
One day

Post-visit coaching call
One hour

30-, 60-, and 90-day coaching calls
One hour each

Location

  • At your organization

Implement transformational strategies

Virginia Mason Institute will guide and coach your organization to provide the knowledge, structure and tools necessary to design a Patient-Family Partner Program.

  • Identify opportunities to align infrastructure and centralize engagement efforts
  • Create a shared vision of empowerment by connecting staff and leadership with patients and family members as partners
  • Develop an infrastructure to manage opportunities for embedding Patient-Family Partner Program roles into existing structures and promoting them internally to hospital and clinic leaders
  • Establish a recruitment and selection process to build a network of committed partners
  • Prepare partners and stakeholders for onboarding and matching processes
  • Sustain engagement by increasing partner retention and enhancing and expanding hospital and clinic leaders’ roles

Build a framework designed for long-term success

  • A Patient-Family Partner Program designed for your organization to engage patients and family members in providing continuous improvement feedback
  • Materials to support planning, development, testing and sustaining your program
  • Coaching to facilitate responsive action planning, implementation and overcoming common barriers during the first 90 days of program execution

Understand the delivery of care from the patient’s perspective

Millions of patients seek medical care each day. What if you could know how a patient felt or what they thought throughout their care experience?

Read more

Understand the delivery of care from the patient’s perspective

Millions of patients seek medical care each day. What if you could know how a patient felt or what they thought throughout their care experience?

Read more

Webinar | Capturing value in patient voices and perspectives

Engaging the patient voice is key to establishing a patient and family-centered health care environment. View this recorded webinar and see how creating partnership opportunities with patients and families will improve and transform the delivery of care.

Watch webinar

Webinar | Capturing value in patient voices and perspectives

Engaging the patient voice is key to establishing a patient and family-centered health care environment. View this recorded webinar and see how creating partnership opportunities with patients and families will improve and transform the delivery of care.

Watch webinar

Patients can help organizations shape quality improvement

Learn from a Virginia Mason patient partner that has participated in multiple improvement events to see how the patient’s perspective can advance quality, cost and delivery of health care.

Read more

Patients can help organizations shape quality improvement

Learn from a Virginia Mason patient partner that has participated in multiple improvement events to see how the patient’s perspective can advance quality, cost and delivery of health care.

Read more

Strategically engage your most important stakeholders

Our lean experts will guide your organization in designing and implementing a Patient-Family Partner Program to advance patient and family-centered care.

Contact us