The transformation of health care through the perfect patient experience

The perfect patient experience means the patient comes first — above everything and everyone. Virginia Mason Institute teaches health care organizations how to implement and sustain a patient-centered approach that will increase quality, safety and efficiency using Virginia Mason’s proven management method.

Change the culture by putting the patient first

Virginia Mason Institute guides leaders to use an innovative patient-centered approach to achieve a transformation in quality, safety and efficiency.

See how it works

Change the culture by putting the patient first

Virginia Mason Institute guides leaders to use an innovative patient-centered approach to achieve a transformation in quality, safety and efficiency.

See how it works

“Patient first is the heart of everything we do. Patient first is our most transformative element.”

Gary Kaplan, MD, Virginia Mason CEO
A Leadership Journey in Health Care: Virginia Mason’s Story (CRC Press)

Regional Training | Philadelphia, Dec. 5 – 7

Receive intensive training and coaching from lean health care experts, engage in interactive skills-building activities, and network with health care industry peers. Select a preferred educational track from two available training sessions, Foundations of Lean in Health Care or Optimizing Flow in the Ambulatory Setting, to best support your organizational improvement goals.

Webinar | Beating the clock to stop sepsis in one hour

Standardizing an approach to identify and administer a rapid treatment for sepsis is critical to reducing mortality rates, expenses from delayed care, and length of hospital stays. Register for this free webinar to learn how your organization can empower a team to consistently master the early recognition and treatment of sepsis.

“Focusing on the highest quality and safety means pursuing zero defects in health care by removing waste and designing mistake-proofed processes. The tools of the Virginia Mason Production System support this work, but it is the culture that sustains it.”

Erica Cumbee, Transformation Sensei, Virginia Mason Institute

Leading the world in lean health care

Our experts have more than 250 years of combined experience in implementing and sustaining lean methods in a variety of health care settings including operational leadership and management, quality and patient safety, physician practice and leadership, and nursing clinical practice and leadership.

Healthgrades named Virginia Mason among the top 1% of American hospitals

Leapfrog Group named Virginia Mason a top hospital for quality and safety

Zero-Defect Health Care

Find out how the perfect patient experience relates to zero-defect care.

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