The transformation of health care through the perfect patient experience

The perfect patient experience means the patient comes first — above everything and everyone. Virginia Mason Institute teaches health care organizations how to implement and sustain a patient-centered approach that will increase quality, safety and efficiency using Virginia Mason’s proven management method.

Change the culture by putting the patient first

Virginia Mason Institute guides leaders to use an innovative patient-centered approach to achieve a transformation in quality, safety and efficiency.

See how it works

Change the culture by putting the patient first

Virginia Mason Institute guides leaders to use an innovative patient-centered approach to achieve a transformation in quality, safety and efficiency.

See how it works

“Patient first is the heart of everything we do. Patient first is our most transformative element.”

Gary Kaplan, MD, Virginia Mason CEO
A Leadership Journey in Health Care: Virginia Mason’s Story (CRC Press)

Optimizing Flow in Health Care

Establishing continuous flow in health care eliminates waste, streamlines processes, and helps improve the quality, cost and delivery of care. Learn how this highly-coordinated team approach can optimize the patient experience, increase overall efficiency and affect the bottom line at your organization.

Webinar | Capturing value in patient voices and perspectives

Engaging the patient voice is key to establishing a patient and family-centered health care environment. Register for this free webinar to see how creating partnership opportunities with patients and families will improve and transform the delivery of care.

“Focusing on the highest quality and safety means pursuing zero defects in health care by removing waste and designing mistake-proofed processes. The tools of the Virginia Mason Production System support this work, but it is the culture that sustains it.”

Erica Cumbee, Transformation Sensei, Virginia Mason Institute

meet our team, virginia mason institute

Leading the World in Lean Health Care

Our experts have more than 250 years of combined experience in implementing and sustaining lean methods in a variety of health care settings including operational leadership and management, quality and patient safety, physician practice and leadership, and nursing clinical practice and leadership.

“The aspiration is that the hope spreads to others — to clinicians and administrators throughout the world of health care who have embarked on their own effort to transform the quality of care at their organization.” 

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience (CRC Press)

Zero-Defect Health Care

Find out how the perfect patient experience relates to zero-defect care.

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