Organizations worldwide turn to us
when they need to accelerate improvement, elevate patient experience, boost quality and safety, and sustain excellence long-term.
when they need to accelerate improvement, elevate patient experience, boost quality and safety, and sustain excellence long-term.
Solutions by role
We work shoulder-to-shoulder with clients to inspire their leaders and empower staff. Our customizable solutions can be applied at every level of your organization, from the C-suite to the front line.
Healthcare Executives and Senior Leaders
Our services can help you drive change, improve quality and safety, and inspire an engaged workforce.
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Physicians and Clinical Staff
Empower staff by improving workflow, streamlining administration and prioritizing patients.
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Non-Healthcare Leaders
Create a culture of continuous improvement, innovation and sustainable excellence.
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Services
How we help our clients
We offer a broad suite of services to help clients create and sustain a continuous improvement culture. Whether you need a one-day workshop to address a specific care delivery problem, or a trusted advisor to help you transform your organization, our experts can help.
Go to servicesSep 2020
Advanced Process Improvement Training (Virtual)
September 21, 2020 @ 7:30 am – November 13, 2020 @ 8:30 am
Online
This 10-session interactive certificate workshop uses experiential, hands-on learning techniques to guide participants in practicing process improvement knowledge and skills.
Upcoming Webinar
Wed, Jul 22, 2020 11:00 AM – 12:00 PM PDT
Join us for a free live webinar with audience Q&A – the second in our “Leadership Through Crisis Interview Series” featuring Virginia Mason President, Sue Anderson, along with Eli Quisenberry, director of Virginia Mason’s Kaizen Promotion Office. They’ll be interviewed by our Senior Transformation Sensei Chris Backous.
Featured article
625 Providers and Staff Trained in One Week: How NSPG is Responding to COVID-19
North Shore Physicians Group has improved lead times for patients, rapidly implemented new measurement tools to track PPE, and in one week, trained 625 providers and staff on new protocols.
Read the article