The Transformation of Health Care Through the Perfect Patient Experience

The perfect patient experience means the patient comes first — above everything and everyone. The Virginia Mason Institute teaches health care organizations how to implement and sustain a patient-centered approach that will increase quality, safety and efficiency using Virginia Mason’s proven management method.

Zero-Defect Health Care Is the Goal

Virginia Mason achieved 100% compliance with the Center for Medicare & Medicaid Services (CMS) measures for venous thromboembolism (VTE) prophylaxis for intensive care patients — for 25 consecutive months.

A Culture of Continuous Improvement Leads to
Better Patient Care

In 2014 Virginia Mason attained its 50,000th Patient Safety Alert (PSA), and by the end of the year, the average number of PSAs reached 879 per month.

“Patient first is the heart of everything we do. Patient first is our most transformative element.”

Gary Kaplan, MD, Virginia Mason CEO
A Leadership Journey in Health Care: Virginia Mason’s Story (CRC Press)

Leading the World in Lean Health Care

Our experts have more than 250 years of combined experience in implementing and sustaining lean methods in a variety of health care settings including operational leadership and management, quality and patient safety, physician practice and leadership, and nursing clinical practice and leadership.

“The aspiration is that the hope spreads to others — to clinicians and administrators throughout the world of health care who have embarked on their own effort to transform the quality of care at their organization.” 

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience (CRC Press)

Zero-Defect Health Care

Find out how the perfect patient experience relates to zero-defect care.

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