The Transformation of Health Care Through the Perfect Patient Experience
The perfect patient experience means the patient comes first — above everything and everyone. Virginia Mason Institute teaches health care organizations how to implement and sustain a patient-centered approach that will increase quality, safety and efficiency using Virginia Mason’s proven management method.
Change the Culture by Putting the Patient First
Virginia Mason Institute guides leaders to use an innovative patient-centered approach to achieve a transformation in quality, safety and efficiency.
See How It Works“Patient first is the heart of everything we do. Patient first is our most transformative element.”
Gary Kaplan, MD, Virginia Mason CEO
A Leadership Journey in Health Care: Virginia Mason’s Story (CRC Press)
Zero-Defect Health Care Is the Goal
Virginia Mason achieved 100% compliance with the Center for Medicare & Medicaid Services (CMS) measures for venous thromboembolism (VTE) prophylaxis for intensive care patients — for 25 consecutive months.
A Culture of Continuous Improvement Leads to
Better Patient Care
In 2014, Virginia Mason attained its 50,000th Patient Safety Alert (PSA), and by the end of the year, the average number of PSAs reached 879 per month.
“Focusing on the highest quality and safety means pursuing zero defects in health care by removing waste and designing mistake-proofed processes. The tools of the Virginia Mason Production System support this work, but it is the culture that sustains it.”
Erica Cumbee, Transformation Sensei, Virginia Mason Institute
Leading the World in Lean Health Care
Our experts have more than 250 years of combined experience in implementing and sustaining lean methods in a variety of health care settings including operational leadership and management, quality and patient safety, physician practice and leadership, and nursing clinical practice and leadership.
“The aspiration is that the hope spreads to others — to clinicians and administrators throughout the world of health care who have embarked on their own effort to transform the quality of care at their organization.”
Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience (CRC Press)
Zero-Defect Health Care
Find out how the perfect patient experience relates to zero-defect care.
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