Books

Virginia Mason’s unique journey

Chronicled in these inspiring books is Virginia Mason’s pursuit to transform healthcare for its patients and patients around the world.

Authors Charles Kenney, Paul Plsek, Patrick Graupp, and Martha Purrier examine Virginia Mason’s unique leadership principles, the history of its work to dramatically improve quality and safety, the use of creativity and innovation, and the implementation of standard work to realize the organization’s goal to achieve zero defects and create the perfect patient experience.


Virginia Mason’s Story: A Leadership Journey in Health Care

by Charles Kenney

This book provides an inside look at the lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Describing breakthrough new work at Virginia Mason, the book explains why governance has played such a big role in Virginia Mason’s success and also presents a game-changing initiative concerning respect for people.

IBSN: 978-1-4822-9968-7

Save 20% when you order online through CRC Press and enter Promo Code AVP20

Download Chapter 1: A New Idea

Download Chapter 4: Safety Crusade


Virginia Mason’s Story: A Leadership Journey in Health Care

by Charles Kenney

This book provides an inside look at the lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Describing breakthrough new work at Virginia Mason, the book explains why governance has played such a big role in Virginia Mason’s success and also presents a game-changing initiative concerning respect for people.

IBSN: 978-1-4822-9968-7

Save 20% when you order online through CRC Press and enter Promo Code AVP20


Accelerating Health Care Transformation With Lean and Innovation

by Paul Plsek

Lean methodology has proven effective in reducing costs and waste and in improving quality and value. However, many in health care interpret lean’s emphasis on reducing variation and standardizing work as anti-innovation. This book describes how Virginia Mason has used creativity and innovation to successfully integrate lean methodology into its culture.

IBSN: 978-1-4822-0383-7

Save 20% when you order online through CRC Press and enter Promo Code HVM40


Getting to Standard Work in Health Care

by Patrick Graupp, TWI Institute and Martha Purrier, Virginia Mason Medical Center

Addressing the challenges involved in achieving standard work in health care, this bookdescribes how to incorporate the most widely used Training Within Industry (TWI) method, the Job Instruction (JI) training module, to facilitate performance excellence and boost employee morale. The authors use easy-to-understand terminology to define the roles of standard work and training in lean health care and describe how this method can make all the difference inthe delivery of quality health care.

IBSN: 978-1-4398-7850-7

Save 20% when you order online through CRC Press and enter Promo Code HVM40