Improving Flow
Learn how to reduce delays, streamline processes, and design smooth, efficient pathways that enhance performance and patient experience.
Improving Flow
This interactive workshop builds your skills in addressing access issues, improving patient flow, and reducing backlogs. You’ll learn practical methods to enhance throughput across ambulatory, surgical or procedural areas, and inpatient care.
Delivery Model
This workshop is held in person at the client’s site and delivered over two consecutive days.
Target Candidates
Front-line clinical care teams.
Workshop Size
Ideal workshop is 9-24 people.
Enhance Patient Flow Systems
This workshop teaches how improving flow boosts patient and staff engagement, strengthens care quality, and aligns staffing with demand. You’ll learn methods to reduce setup time, streamline processes to ease workload, and identify other areas where flow improvements can make a meaningful impact.
Boost Engagement Through Better Flow
Discover how optimizing flow reduces delays, eases workloads, and enhances both patient experiences and staff engagement across care environments.
See How Flow Drives Quality and Care
Learn how improving flow streamlines processes, reduces waste, and strengthens quality of care by ensuring patients receive the right care at the right time.
Align Staffing to Meet Patient Demand
Understand types of demand and how aligning staffing to meet them improves efficiency, supports staff well-being, and enhances the patient experience.
Reduce Setup Time to Improve Efficiency
Explore proven principles and techniques to minimize setup time, streamline workflows, and increase efficiency across daily operations.
Streamline Work and Ease Team Burden
Learn to apply flow concepts that simplify work, reduce bottlenecks, and ease staff burden by streamlining processes for better efficiency and engagement.
Identify New Opportunities to Improve Flow
Find departments or processes across your organization where applying flow principles can improve efficiency, reduce waste, and enhance overall performance.
Improve Flow, Reduce Delays
Discover how to create smoother, more efficient processes with Virginia Mason Institute’s Improving Flow course. Learn proven methods to eliminate waste, match demand to capacity, and engage teams in redesigning systems that deliver timely, reliable, patient-centered care.
Principles & Tools of Flow
Learn key concepts and methods to reduce waste, eliminate delays, and create continuous, efficient flow in healthcare processes.
Impact of Flow on Engagement & Quality
Discover how improving flow enhances patient satisfaction, strengthens teamwork, and drives safer, higher-quality care delivery.
Matching Demand to Capacity
Identify patterns in demand and design processes that align staffing, scheduling, and resources to meet real-time patient needs.
Reducing Setup & Process Delays
Streamline workflows, minimize handoffs, and remove bottlenecks to shorten lead times and improve reliability in care delivery.
Daily Management Practices
Use huddles, visual management, and standard work to sustain flow improvements and foster daily accountability and problem-solving.
Cross-Functional Problem Solving
Collaborate across disciplines to identify barriers, share insights, and co-create solutions that improve patient flow and efficiency.
Build Skills That Drive Results
The LEAP model helps healthcare teams turn learning into action. By combining education, real-world application, and measurable performance, organizations build the capability to improve quality, safety, and efficiency sustainably and at scale.
Learn
Build foundational knowledge through engaging, self-paced lessons.
Experience
Practice new concepts through hands-on, team-based activities.
Apply
Use proven tools to solve real challenges in your own workplace.
Perform
Sustain improvements and measure impact over time.
A Foundation for Lasting Improvement
Gain core knowledge through interactive, self-paced lessons that introduce proven tools and methods for healthcare improvement.
Learning Into Hands-on Understanding
Engage in simulations and team-based exercises that bring improvement principles to life and strengthen practical skills.
Improvement Tools in Real Settings
Translate new knowledge into action by applying lean tools and problem-solving methods to real challenges in your workplace.
Measurable, Sustainable Results
Embed continuous improvement practices into daily work to sustain gains and drive ongoing performance improvement.
Learn Proven Methods to Improve Healthcare
Equip your healthcare leaders and teams with practical improvement skills grounded in the Virginia Mason Production System®. Learn by doing, apply concepts to real work, and build the capability to improve safety, quality, flow, and care delivery.
Register For Improving Flow
Fill out the form below to get started with this certification program.