A long-term, collaborative engagement that builds culture, aligns leaders, and embeds the systems needed to achieve sustainable, organization-wide change.
FEATURED OFFERING
Transformation Partnerships
FEATURED CASE STUDY
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and defects in health care not ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and communities – helped them understand us ...
Nursing Team Extends Care at the Bedside
Problem Virginia Mason hospital nurses were increasingly leaving the patient’s bedside to complete non-value-added tasks, adding ...
ABOUT US
Partners in Better Care
We partner with organizations around the world to transform how healthcare is delivered, helping leaders and teams close the gap between intention and impact. Drawing on decades of real-world experience across diverse healthcare systems, we work side by side with organizations to improve quality and safety, strengthen patient and staff experience, and achieve measurable, lasting results. Our approach is grounded in practical application, ensuring improvements show up not just in strategy documents, but in daily work where care is delivered.
Our work goes beyond tools and tactics to support the deeper changes that make improvement stick. We help organizations build leadership capability, develop effective management systems, and foster cultures where continuous improvement is part of everyday practice. By aligning leaders, engaging frontline teams, and reinforcing a shared commitment to putting patients first, we enable healthcare organizations to sustain improvement over time and continually adapt to meet the evolving needs of the people they serve.
Our Offerings
Systems Designed For Better Care
From assessment to transformation, our services help organizations align leaders, engage teams, and build management systems that sustain improvement, quality, and better patient outcomes.
Transformation Partnerships
A multi-year partnership that builds leadership capability, embeds your own management system, and drives systemwide cultural and performance transformation beyond one-time improvement efforts.
Jumpstart Engagement
A focused engagement that aligns leaders, introduces core improvement concepts, and applies VMI methodology to a real challenge—creating momentum and a clear roadmap for next steps.
Readiness Diagnostic
A structured assessment of leadership, culture, systems, and capabilities that identifies strengths, gaps, and risks to deliver actionable insights that guide your improvement strategy.
Leadership Summit & Retreats
Immersive learning experiences that allow leaders to observe improvement in real care settings, engage with practitioners, and translate insights into practical actions for their organizations.
Study Tours & Trips
Intensive, hands-on learning for healthcare executives, physicians, and leaders to deepen understanding of LEAN systems and the Toyota Production System.
Executive Development & Coaching
Personalized coaching and development that strengthens executive behaviors, builds improvement capability, and helps leaders apply our principles to real organizational challenges.
Board Development Program
Targeted education and workshops that equip boards to oversee quality, safety, and performance, enabling informed governance that supports continuous improvement and long-term results.