Webinar | Building a Patient-Centered Culture Through Employee Engagement

In this webinar Erica Cumbee, MPA, discusses the activities and behaviors of a leader who effectively engages their staff and ultimately creates a patient-centered culture by approaching engagement as something more than a checklist to complete.

• Learn how lean methods can support a patient-centered culture and positively impact the bottom line.
• See how leadership behaviors can build an organization’s ability to implement and sustain a lean culture.
• Understand the importance of developing daily improvement practices and behaviors that effectively engage frontline employees, enhance respect, and promote joy.