Virginia Mason’s unique journey to transform health care for its patients — and for patients around the world — is chronicled in its inspiring books. Authors Charles Kenney, Paul Plsek, Patrick Graupp and Martha Purrier examine Virginia Mason’s unique leadership principles, the history of its work to dramatically improve quality and safety, the use of creativity and innovation, and the implementation of standard work to realize the organization’s goal to achieve zero defects and create the perfect patient experience.

Transforming Health Care

by Charles Kenney

Over the last several years, Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to health care. This book takes readers step by step through Virginia Mason’s journey as it seeks to provide perfection to its customer — the patient — shows readers how to use this system to transform their own organization.

IBSN: 978-1-56327-375-9

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Virginia Mason’s Story: A Leadership Journey in Health Care

by Charles Kenney

This book provides an inside look at the lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Describing breakthrough new work at Virginia Mason, the book explains why governance has played such a big role in Virginia Mason’s success and also presents a game-changing initiative concerning respect for people.

IBSN: 978-1-4822-9968-7

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Accelerating Health Care Transformation With Lean and Innovation

by Paul Plsek

Lean methodology has proven effective in reducing costs and waste and in improving quality and value. However, many in health care interpret lean’s emphasis on reducing variation and standardizing work as anti-innovation. This book describes how Virginia Mason has used creativity and innovation to successfully integrate lean methodology into its culture.

IBSN: 978-1-4822-0383-7

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Getting to Standard Work in Health Care

by Patrick Graupp, TWI Institute and Martha Purrier, Virginia Mason Medical Center

Addressing the challenges involved in achieving standard work in health care, this book describes how to incorporate the most widely used Training Within Industry (TWI) method, the Job Instruction (JI) training module, to facilitate performance excellence and boost employee morale. The authors use easy-to-understand terminology to define the roles of standard work and training in lean health care and describe how this method can make all the difference in the delivery of quality health care.

IBSN: 978-1-4398-7850-7

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