Webinar | Building a Patient-Centered Culture Through Employee Engagement

Erica Cumbee

In this webinar Erica Cumbee, MPA, discusses the activities and behaviors of a leader who effectively engages their staff and ultimately creates a patient-centered culture by approaching engagement as something more than a checklist to complete.

  • Learn how lean methods can support a patient-centered culture and positively impact the bottom line.
  • See how leadership behaviors can build an organization’s ability to implement and sustain a lean culture.
  • Understand the importance of developing daily improvement practices and behaviors that effectively engage frontline employees, enhance respect, and promote joy.
Erica Cumbee, MPA, Transformation Sensei

Erica Cumbee, MPA, Transformation Sensei

Erica worked as a transformation sensei at Virginia Mason Institute; training clients from all over the world to effectively practice lean tools and methods, developing operational leadership emphasizing the importance of acting and thinking in a lean framework, and embedding lean management methodology into health care cultures. Erica is certified in the Virginia Mason Production System®, experience-based design (EBD), training within industry (TWI) and focus group leadership.

Erica worked as a transformation sensei at Virginia Mason Institute; training clients from all over the world to effectively practice lean tools and methods, developing operational leadership emphasizing the importance of acting and thinking in a lean framework, and embedding lean management methodology into health care cultures. Erica is certified in the Virginia Mason Production System®, experience-based design (EBD), training within industry (TWI) and focus group leadership.

Our team of lean healthcare experts can help you identify how to achieve a sustainable patient-centered culture.

Similar resources

Stay connected

Sign up for our monthly emails to stay up to date with our latest news, resources, case studies, events and more.

Your information will not be shared. Learn more about our privacy policy here.