Webinar | Building a Patient-Centered Culture Through Employee Engagement

Erica Cumbee

In this webinar Erica Cumbee, MPA, discusses the activities and behaviors of a leader who effectively engages their staff and ultimately creates a patient-centered culture by approaching engagement as something more than a checklist to complete.

  • Learn how lean methods can support a patient-centered culture and positively impact the bottom line.
  • See how leadership behaviors can build an organization’s ability to implement and sustain a lean culture.
  • Understand the importance of developing daily improvement practices and behaviors that effectively engage frontline employees, enhance respect, and promote joy.

Our team of lean healthcare experts can help you identify how to achieve a sustainable patient-centered culture.

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