In the first in our “Leadership Through Crisis” Interview Series, Chris Backous, MHA, Executive Partner of Transformation Services, interviews Gary Kaplan, MD, SVP, CommonSpirit Health, on Virginia Mason’s response to the COVID-19 crisis and the innovations that resulted. The recording, Q&A transcript and audio-only versions are available for viewing or listening.
Chris leads improvement activities, workshops and training for healthcare leaders and providers worldwide. Prior to joining Virginia Mason Institute, he led the integration of lean methods into the design of Virginia Mason’s 350,000-square-foot hospital addition, the first environment of its kind to be built from the ground up using the Virginia Mason Production System®. He also led numerous improvement events using lean tools and methods to improve healthcare processes. Chris is certified in the Virginia Mason Production System® and 3P (Production, Preparation, Process) facilitation.