Webinar | Moving Forward Through Transition – Lessons to Stay Nimble in 2021

Virginia Mason Institute

Learn about leveraging an improvement system to manage ongoing transitions due to COVID-19 with our panel of experts discussing key learnings from the crisis. Our panel includes Executive Sensei Val Ferris, Senior Transformation Sensei Robbi Bishop, and Transformation Sensei Melissa Lin. They’ll be interviewed by our Senior Transformation Sensei Chris Backous. Learn about our experts’ key takeaways from the ongoing crisis including:

  • Culture and leadership behaviors that support or inhibit recovery and transition to new operating processes
  • Key learnings from executive leadership struggles during this crisis
  • Using learnings to drive whole-system improvement
  • Balancing crisis response with strategic goal planning
  • Respectful and effective communication given rapid changes and command and control structures

This webinar also features a special message from Gary Kaplan, MD, CEO of Virginia Mason Franciscan Health on the continued learnings we’ve gained throughout the ongoing response.

Chris Backous, MHA, Senior Transformation Sensei

Chris Backous, MHA, Senior Transformation Sensei

Chris Backous, MHA, is a senior transformation sensei at Virginia Mason Institute. He leads improvement activities, workshops and training for health care leaders and providers worldwide. By embedding innovative methods into the lean concepts he teaches, he works with clients to unlock the revolutionary thinking necessary to transform health care. Prior to joining Virginia Mason Institute, Chris led the integration of lean methods into the design of Virginia Mason’s 350,000-square-foot hospital addition, the first environment of its kind to be built from the ground up using the Virginia Mason Production System®. He also led numerous improvement events using lean tools and methods to improve health care processes. Chris is certified in the Virginia Mason Production System® and 3P (Production, Preparation, Process) facilitation.

Chris Backous, MHA, is a senior transformation sensei at Virginia Mason Institute. He leads improvement activities, workshops and training for health care leaders and providers worldwide. By embedding innovative methods into the lean concepts he teaches, he works with clients to unlock the revolutionary thinking necessary to transform health care. Prior to joining Virginia Mason Institute, Chris led the integration of lean methods into the design of Virginia Mason’s 350,000-square-foot hospital addition, the first environment of its kind to be built from the ground up using the Virginia Mason Production System®. He also led numerous improvement events using lean tools and methods to improve health care processes. Chris is certified in the Virginia Mason Production System® and 3P (Production, Preparation, Process) facilitation.

Robbi Bishop, MS, Senior Transformation Sensei

Robbi Bishop, MS, Senior Transformation Sensei

Robbi Bishop, MS, is a senior transformation sensei at Virginia Mason Institute. In his 20+ years at Virginia Mason, Robbi’s experience includes direct patient care as an Audiologist, leadership within the Kaizen Promotion Office along with operational leadership in oncology, peri-operative services and ambulatory care. In addition to sponsoring and leading improvement events across the care spectrum, Robbi has led multiple flow (3P) workshops focused on inpatient and surgical facility design, ambulatory flow, patient safety and future state visioning. Robbi is a Kaizen Fellow graduate in the Virginia Mason Production System and 3P (Production, Preparation, Process) facilitation. In addition, Robbi is trained in the use of experience-based design (EBD), training within industry (TWI) and directed creativity.

Robbi Bishop, MS, is a senior transformation sensei at Virginia Mason Institute. In his 20+ years at Virginia Mason, Robbi’s experience includes direct patient care as an Audiologist, leadership within the Kaizen Promotion Office along with operational leadership in oncology, peri-operative services and ambulatory care. In addition to sponsoring and leading improvement events across the care spectrum, Robbi has led multiple flow (3P) workshops focused on inpatient and surgical facility design, ambulatory flow, patient safety and future state visioning. Robbi is a Kaizen Fellow graduate in the Virginia Mason Production System and 3P (Production, Preparation, Process) facilitation. In addition, Robbi is trained in the use of experience-based design (EBD), training within industry (TWI) and directed creativity.

Val Ferris, RN, ELMBA, Executive Sensei

Val Ferris, RN, ELMBA, Executive Sensei

Val Ferris, RN, ELMBA, is an executive sensei at Virginia Mason Institute. Her passion is to work collaboratively with leadership and teams to improve quality for patients and staff. Prior to her work at Virginia Mason Institute, Val’s leadership experience includes perioperative and procedural services, emergency department, hospitalist services, and Kaizen Promotion Office. As an improvement leader, she has sponsored and led efforts to reduce hospital, surgical, procedural and emergency department lead time. She has led multiple flow (3P) workshops to assist with the design of inpatient units, surgical facilities and future state processes for the hospital. Val is a Kaizen Fellow graduate in the Virginia Mason Production System and 3P (Production, Preparation, Process) facilitation.

Val Ferris, RN, ELMBA, is an executive sensei at Virginia Mason Institute. Her passion is to work collaboratively with leadership and teams to improve quality for patients and staff. Prior to her work at Virginia Mason Institute, Val’s leadership experience includes perioperative and procedural services, emergency department, hospitalist services, and Kaizen Promotion Office. As an improvement leader, she has sponsored and led efforts to reduce hospital, surgical, procedural and emergency department lead time. She has led multiple flow (3P) workshops to assist with the design of inpatient units, surgical facilities and future state processes for the hospital. Val is a Kaizen Fellow graduate in the Virginia Mason Production System and 3P (Production, Preparation, Process) facilitation.

Melissa Lin, MS, CPHQ, LSSBB, Transformation Sensei

Melissa Lin, MS, CPHQ, LSSBB, Transformation Sensei

Melissa Lin, MS, CPHQ, LSSBB, is a transformation sensei at Virginia Mason Institute. She coaches and guides healthcare leaders and providers worldwide through their cultural transformation toward lean as their management method. Melissa is certified in the Virginia Mason Production System® and in TapRoot Root-Cause Analysis. With her continuous improvement foundations originating from The Dartmouth Institute of Health Policy and Clinical Practice, where she earned her master’s degree, she is a Lean Six Sigma Black Belt and a Certified Professional of Healthcare Quality.

Melissa Lin, MS, CPHQ, LSSBB, is a transformation sensei at Virginia Mason Institute. She coaches and guides healthcare leaders and providers worldwide through their cultural transformation toward lean as their management method. Melissa is certified in the Virginia Mason Production System® and in TapRoot Root-Cause Analysis. With her continuous improvement foundations originating from The Dartmouth Institute of Health Policy and Clinical Practice, where she earned her master’s degree, she is a Lean Six Sigma Black Belt and a Certified Professional of Healthcare Quality.

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