Learn about leveraging an improvement system to manage ongoing transitions due to COVID-19 with our panel of experts discussing key learnings from the crisis. Our panel includes Executive Sensei Val Ferris, Senior Transformation Sensei Robbi Bishop, and Transformation Sensei Melissa Lin. They’ll be interviewed by our Senior Transformation Sensei Chris Backous. Learn about our experts’ key takeaways from the ongoing crisis including:
- Culture and leadership behaviors that support or inhibit recovery and transition to new operating processes
- Key learnings from executive leadership struggles during this crisis
- Using learnings to drive whole-system improvement
- Balancing crisis response with strategic goal planning
- Respectful and effective communication given rapid changes and command and control structures
This webinar also features a special message from Gary Kaplan, MD, CEO of Virginia Mason Franciscan Health on the continued learnings we’ve gained throughout the ongoing response.
Robbi Bishop, MS, is a senior transformation sensei at Virginia Mason Institute. In his 20+ years at Virginia Mason, Robbi’s experience includes direct patient care as an Audiologist, leadership within the Kaizen Promotion Office along with operational leadership in oncology, peri-operative services and ambulatory care. In addition to sponsoring and leading improvement events across the care spectrum, Robbi has led multiple flow (3P) workshops focused on inpatient and surgical facility design, ambulatory flow, patient safety and future state visioning. Robbi is a Kaizen Fellow graduate in the Virginia Mason Production System and 3P (Production, Preparation, Process) facilitation. In addition, Robbi is trained in the use of experience-based design (EBD), training within industry (TWI) and directed creativity.
Val Ferris, RN, ELMBA, is an executive sensei at Virginia Mason Institute. Her passion is to work collaboratively with leadership and teams to improve quality for patients and staff.
Prior to her work at Virginia Mason Institute, Val’s leadership experience includes perioperative and procedural services, emergency department, hospitalist services, and Kaizen Promotion Office. As an improvement leader, she has sponsored and led efforts to reduce hospital, surgical, procedural and emergency department lead time. She has led multiple flow (3P) workshops to assist with the design of inpatient units, surgical facilities and future state processes for the hospital.
Val is a Kaizen Fellow graduate in the Virginia Mason Production System and 3P (Production, Preparation, Process) facilitation.