Intensive Healthcare Improvement Certificate Program

Advanced Process Improvement Training

(Advanced Lean Training)

Deepen your process improvement expertise

This virtual or in-person interactive certificate program uses experiential, hands-on learning techniques to guide participants in practicing process improvement knowledge and skills rooted in lean methodology.

Throughout the learning experience, participants receive value-added coaching and performance feedback provided by expert health care instructors versed in clinical and administrative process improvement excellence.

This program will give you an understanding of:

How the principles, tools, and methods of the Virginia Mason Production System® (VMPS) support improving patient care, including:

  • The importance of distinguishing between value-added and non-value-added activities.
  • Root causes of errors and techniques to pursue zero defects.
  • Utilization of rapid testing cycles to improve processes.
  • Visual tools like value stream maps that communicate the patient experience.
  • The benefits and application of the principles of continuous flow.

This program will enable you to:

  • Utilize the advanced skills necessary to teach, coach and mentor the principles, methods and tools of VMPS.
  • Apply your learnings and realize the value of methods like VMPS through a process improvement project where all of your application exercises will be directed.
  • Lead practical improvement work with your team.

Who Should Attend:

Process improvement (lean) leaders, coaches, specialists and enthusiasts. This class is designed for those who wish to lead, teach and apply process improvement techniques to business processes with an emphasis on the health care setting. It is a fast-paced, advanced class for those responsible for improvement work, or interested in developing a systems approach to performance and process improvement. A time commitment to completing the coursework is required. Previous experience is not required, but will be useful.


Virginia Mason Institute certificate of completion



In-Person or Virtual:

Choose between an in-person experience or a completely virtual experience, both offering the same great curriculum to help you develop your knowledge and skill set. 

Virtual experience:

Note: Cohort size will be limited to optimize time for all participants to receive personalized feedback and coaching.

  • 14-week certificate program
  • 11 live virtual learning sessions
  • Virtual cohort-based learning with group interaction and virtual networking opportunities
  • 1-on-1 virtual coaching and feedback 
  • Flexible online learning model to fit your timeline and objectives 

In-person experience:

Note: The in-person experience is a separate offering from the virtual experience.

  • 2 multi-day sessions (7 days total) plus intersession
  • In-person facilitation with a cohort-based learning model and networking opportunities
  • Personalized in-person coaching


“I had fun and learned so much from our coach and the other seven students in my cohort. I had done other training before, but during APIT I dove into the tools and gained a much deeper understanding of how to use them and how to explain them to others. Now I have the confidence to advocate for changes that improve my colleagues’ work.”

“The course material is brought alive by a skillful and thought provoking teacher. The material was always made relevant to my situation and applying the tools across one piece of work over the 10 weeks really helped to deepen my learning. The range of material and its applicability in Covid environment was illustrated and the process whilst certainly requiring a commitment from those attending was hugely rewarding.”

“The virtual experience was excellent. Hands-on field work was really helpful to apply the concepts. Nice balance of content teaching, interaction, activities and field work.”

“The virtual format worked extremely well and I always felt connected to the material, group, and our sensei. Very accomplished program which ignited my appetite to learn more and deepen my knowledge.”

“The course material was of a high standard and all the logistics were well prepared. Even more impressive as it was the first online version of the course.”

30 Minutes to 2 for Prior Authorizations: How Training Inspired New Confidence and Led to Systemwide Improvement

Learn how a North Shore Physicians Group senior process improvement specialist targeted her Advanced Process Improvement Training field work on a key process that overburdened staff. Learn how this targeted improvement reduced process lead time from 30 minutes to two and spurred systemwide improvement.

Read more

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Interested in joining a future Advanced Process Improvement Training cohort? Complete this form and we’ll keep you updates as new dates are available.

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