Improving Flow in the Ambulatory Setting

Learn to identify wasteful work and use standard tools to redefine work

This interactive workshop shows participants how to create continuous flow in the ambulatory care setting.

Teams consisting of health care providers, leaders, and clinical team members are empowered to improve flow by learning to reduce wait times, increase quality, and remove non-value-added activities from their day. Through the development of effective standard practices, participants learn to foster a high-functioning team environment, improve economic performance, and ultimately, improve both patient and staff satisfaction.

This workshop will give you an understanding of:

• How improving flow can positively impact patient and staff engagement.
• Discrete principles, methods, and tools of the Virginia Mason Production System®.
• How the concept of flow impacts processes and quality of care.
• Different types of demand and how to match your staffing resources to meet them to improve the patient experience and clinic flow.
• The principles and methods used to reduce setup time in your clinic operations.
• And after this workshop, you will be able to integrate lean concepts to decrease the burden of work for you team by streamlining process.

After this experience, you will be able to:

  • Apply the sensei’s recommendations and provocations to move to the next milestone of the transformation journey
  • Obtain a better understanding of a lean leader’s roles and responsibilities at different levels of the organization
  • Translate the sensei learning through other areas in the organization

Who should attend:

Health care leaders and frontline staff at all levels including physicians, nurses, medical assistants, ambulatory project managers, and clinic and call center leaders.


  • On-site (in Seattle, WA)
    CME: 21.25 AMA PRA Category 1 Credits™
    CNE: 21.25 continuing education contact hours
  • Off-site
    CME: 19.25 AMA PRA Category 1 Credits™
    CNE: 19.25 continuing education contact hours
  • Virginia Mason Institute certificate of completion

Prerequisites – None

Contact us for a custom experience or view our training calendar to register.