Role of the Executive in Healthcare Improvement

Leaders learn about their role in shaping a culture

When embarking on cultural transformation at your organization, it can be difficult to understand how your role as an executive best supports this crucial work. Staff members look to their leaders for signals of good and acceptable behaviors and attitudes in their organization’s culture. As senior leaders, you play a critical role in shaping a culture of continuous improvement with every word and move you make.

This multi-part seminar series, the Role of the Executive breaks down the components of World Class Management necessary to sustain a high-reliability organization.

This four part series includes:

Creating a Shared Vision

  • Empowering staff and driving change by creating a shared vision that transcends all departments.
  • Utilizing tools, such as A3s, to align resources toward creating a shared vision.
  • Utilizing a goal-setting process that supports the shared vision.
  • Enabling staff to articulate and align with organizational goals.
  • Empowering staff to work cross-functionally in support of the shared vision.

Visible and Committed Leadership

  • Embedding a world class management system to sustain a high-reliability organization.
  • Strengthening the executive’s role in the principal elements of daily management and the type of leadership required to drive an effective organization.
  • Building capability and capacity through Daily Management to change at an individual and organizational level.

Creating a Sense of Urgency

  • The need for a sense of urgency in health care.
  • Assessing your organization’s alignment.
  • Models of culture and leadership.
  • Recognizing the impacts on patients and staff.
  • Effectively communicating a reason to change.
  • Practicing observing your organization from a new perspective.
  • Communicating with a ‘see, feel, change’ method.
  • How to create a plan to engage staff and raise awareness .

Aligning Expectations

  • Aligning the expectations cross-functionally across the organization.
  • Tying the organizational goals and focus to the department and the individual staff performance measures.
  • Prioritizing the goal work for support areas as well as selected areas of focus.
  • How to communicate expectations to leaders, physicians, nurses and all staff.

After this workshop you will be able to:

  • Recognize the importance of aligning a clear sense of urgency with an organizational shared vision.
  • Create and sustain a sense of urgency through leadership practices.
  • Use key tools and methods to provide a direction and method that allows a path forward for all levels of the organization.
  • Execute the three principal elements of a World Class Management System.
  • Identify and role model Daily Management principles to drive an effective and aligned culture of continuous improvement.

Who Should Attend:

Chief executives, non-executive directors/board members, divisional directors, clinical and non-clinical leaders involved in improvement work.

Prerequisites – None

Contact us for a custom experience or view our training calendar to register.