Optimizing Flow in the Ambulatory Setting
Teams consisting of health care providers, leaders, and clinical team members are empowered to improve flow by learning to reduce wait times, increase quality, and remove non-value-added activities from their day. Through the development of effective standard practices participants learn to foster a high-functioning team environment, improve economic performance, and ultimately, increase both patient and staff satisfaction.
Optimizing Flow in the Acute Setting
This interactive workshop shows participants how to create continuous flow in the acute care setting. Participants learn to identify wasteful work, use standard lean tools to deconstruct and redefine work, increase quality and overcome implementation obstacles.
Leading With a Shared Vision: A Workshop for Physician and Executive Leaders
This interactive experience invites participants to assess their current state of physician and executive engagement, learn new tools, create a detailed road map to engage stakeholders and develop new strategies to navigate adaptive change.
This workshop shows participants how to apply lean tools and methods in their day-to-day business to drive improvements that create value, eliminate waste and reduce staff’s burden of work — all in pursuit of the perfect patient experience.
Learning From Medical Mistakes: Aligning an Organization Around Safety
Learn to analyze an organization’s safety culture and develop a sustainable action plan to intensify your patient safety initiatives. Attend this hands-on workshop to discover practical applications that will resonate with — and energize — your leadership team.
Rapid Process Improvement Workshop Participation
A participant joins a Virginia Mason health care team for five days to actively participate in lean improvement work and identify potential applications to improve patient safety, quality and efficiency at the participant’s own organization.
Using Patient Experience to Drive Improvement
This interactive workshop teaches participants how to use the proven data collection techniques of experience-based design (EBD) to truly understand their patients’ needs, drive quality improvement efforts, and prompt staff innovation and engagement.