Upcoming Dates

  • March 3, 2020 (Session 1 - London, UK)
  • March 17, 2020 (Session 1 - Seattle, WA)
  • May 5, 2020 (Session 2 - London, UK)
  • May 18, 2020 (Session 2 - Seattle, WA)


This intensive learning experience uses hands-on exercises to enable participants to deepen their lean learning, refine their skills and build the capacity to teach, coach and mentor others in the tools and methods of a lean management system.

*Please contact us for details about pricing for training delivered at your organization.

Credits or Certifications

  • Virginia Mason Institute Certificate of Completion

Time Commitment

Session 1: 4 days

Session 2: 3 days

Significant time outside of class required for pre- and intersession assignments (see course outline below).


Learn from the experts in health care

This 2-session (7 day-total plus intersession), interactive certificate workshop uses experiential, hands-on learning techniques to guide participants in practicing process improvement knowledge and skills. Throughout the learning experience, participants receive value-added coaching and performance feedback provided by expert health care instructors versed in clinical and administrative process improvement excellence.

This workshop will give you an understanding of

How the principles, tools, and methods of the Virginia Mason Production System® support improving patient care, including:

  • How a unified improvement management system supports quality infrastructures, goal alignment and continuous system learning and transparency.
  • The importance of distinguishing between value-added and non-value-added activities.
  • Root causes of errors and how they relate to delays in patient care.
  • Utilization of rapid testing cycles to improve processes.
  • Visual tools like value stream maps and process flow charts that communicate the patient experience.
  • Different types of demand and how to match your staffing resources to meet them.
  • The benefits and application of the principles of continuous flow.
  • How the concept of autonomous maintenance supports continuous flow.

After this workshop, you will be able to

  • Utilize the advanced skills necessary to teach, coach and mentor the principles, methods and tools of the Virginia Mason Production System®.
  • Add value and solve common problems inherent in modern health care.
  • Cultivate others to lead improvements and engage your workforce to produce lasting results.
  • Demonstrate standardized observation techniques and strategies to engage staff in improvement methods.
  • Observe processes from the patient’s perspective while identifying value-added activities.
  • Set the stage for a unified, infrastructural approach, positioned to accelerate value-added changes in your organization.

Course Outline

Introduction & Preparation

  • Introductory 1-hour webinar (approximately 30 days prior to Session 1)
  • Prerequisite reading
  • Study questions completed

Session 1

  • 4 days classroom-based learning
  • Learning activities and application exercises
  • Preparation for homework assignments for which you will identify and improve one of your own processes



  • Suggested time required to complete assignments amounts to approximately 50% of your workweek
  • 1-hour webinar check-in conducted with sensei (approximately 4 weeks after Session 1)
  • Completion of all assignments necessary prior to Session 2 attendance

Session 2

  • 3 days on site (approximately 6-8 weeks after Session 1)
  • Learning activities and application exercises
  • Final evaluation of learning and demonstration of ability to apply tools and methods for lean improvement

Who Should Attend

Executives, leaders and frontline staff responsible for improvement work, or interested in developing a systems approach to performance and process improvement:

  • Executives
  • Lean leaders
  • Members of quality, safety, and improvement departments including directors, specialists and coaches
  • Organizational development leaders and staff
  • Project managers
  • Clinicians involved in improvement work
  • Information specialists


  • None


United States: $7000 per participant

United Kingdom: £5000 (plus VAT) per person

*Please contact us for details about pricing for training delivered at your organization.