- September 12-13, 2017
$2,000 per participant
This interactive workshop teaches participants how to use the proven data collection techniques of experience-based design (EBD) to truly understand their patients’ needs, drive quality improvement efforts, and prompt staff innovation and engagement.
Credits or Certifications
Virginia Mason Institute Certificate of Completion
- Virginia Mason Institute in Seattle, Washington
Quality improvement professionals and operational team leaders will learn how to add clarity and consistency to their quality improvement work, discover how to identify emotional touchpoints that influence the patient experience, and practice qualitative and quantitative experience-based design methods to guide process improvement.
- Basic training using Virginia Mason’s experience-based design tools, including strategic observations, interviews and questionnaires
- Hands-on activities to practice creating and employing the methods successfully
- Shared dialogue around best practices for engaging patients, family members and staff
- Discussions on how to integrate patient experience into a quality improvement framework
Participants will leave with the ability to use experience-based design techniques to understand their customers’ needs and to apply their new discoveries about patient experience to their own quality improvement projects.
Our customized learning experience not only details Virginia Mason’s history of successfully applying its patient-centered lean tools and methods to health care, but also addresses the participating organization’s specific challenges and opportunities.
This workshop shows participants how to apply lean tools and methods in their day-to-day business to drive improvements that create value, eliminate waste and reduce staff’s burden of work — all in pursuit of the perfect patient experience.
Learning From Medical Mistakes: Aligning an Organization Around Safety
Learn to analyze an organization’s safety culture and develop a sustainable action plan to intensify your patient safety initiatives. Attend this hands-on workshop to discover practical applications that will resonate with — and energize — your leadership team.
Leading With a Shared Vision: A Workshop for Physician and Executive Leaders
This interactive experience invites participants to assess their current state of physician and executive engagement, learn new tools, create a detailed road map to engage stakeholders and develop new strategies to navigate adaptive change.