How a Culture of Improvement Powered Health Systems’ Response to COVID-19
Organizations across the NHS have had to make fast and drastic changes in response to COVID-19. Yet two health systems have been particularly effective at adapting and developing new protocols, thanks to a culture of continuous improvement they’ve worked to establish through their partnership with Virginia Mason Institute.
Gordon Sansaver, MBA, Associate Executive Director
Gordon Sansaver, MBA, is Associate Executive Director at Virginia Mason Institute. Gordon oversees the Institute’s partnerships in Europe while also holding responsibility for the global operations of the organization. He is an expert in strategic planning, culture change and project management and also has over a decade of experience in empowering and facilitating teams to realize meaningful and sustained improvement. Prior to joining Virginia Mason Institute, Gordon served as an expert in Virginia Mason’s management system and quality improvement methodology – focusing on teaching, coaching and partnering with leadership to improve quality and reduce waste across the organization. In that capacity, he led numerous improvement projects and helped to achieve meaningful change in areas across the health system – including primary and specialty ambulatory, inpatient, and emergency care; facilities, supply chain, human resources, and finance. He is certified in the Virginia Mason Production System®.
Gordon Sansaver, MBA, is Associate Executive Director at Virginia Mason Institute. Gordon oversees the Institute’s partnerships in Europe while also holding responsibility for the global operations of the organization. He is an expert in strategic planning, culture change and project management and also has over a decade of experience in empowering and facilitating teams to realize meaningful and sustained improvement. Prior to joining Virginia Mason Institute, Gordon served as an expert in Virginia Mason’s management system and quality improvement methodology – focusing on teaching, coaching and partnering with leadership to improve quality and reduce waste across the organization. In that capacity, he led numerous improvement projects and helped to achieve meaningful change in areas across the health system – including primary and specialty ambulatory, inpatient, and emergency care; facilities, supply chain, human resources, and finance. He is certified in the Virginia Mason Production System®.
