Over 250 Years of Combined Experience

Our experts have more than 250 years of combined experience in implementing and sustaining lean methods in a variety of health care settings, including operational leadership and management, physician practice and leadership, quality and patient safety, and nursing clinical practice and leadership.

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Kirsten Mecklenburg Turner, MBA Executive Director

Kirsten Mecklenburg Turner, MBA, is the executive director and an executive sensei at Virginia Mason Institute. As the executive director, she is responsible for setting the strategy and leading the non-profit organization while cultivating expert resources in coaching for lean culture transformation in health care. As an executive sensei, she coaches leadership teams in the application of lean as a management method.

In all her work, Kirsten focuses on executive and clinician alignment, strategy and governance. Her experience across domains critical to care delivery, as well as operational and financial performance, include clinician adoption of standardized care models, implementation of clinical information systems, revenue cycle and workflow-based performance improvement initiatives, and executive talent management programs.

Prior to joining Virginia Mason Institute, Kirsten served as a leader for health care transformation services at Deloitte Consulting, guiding health systems and their executives through large-scale transformation.

Kirsten is trained in the Virginia Mason Production System®.

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Gordon Sansaver, MBA Senior Director, Strategy and Operations

Gordon Sansaver, MBA, is the senior director of strategy and operations at Virginia Mason Institute. He provides administration of our finance, information systems, operations, human resources, business development, and communications functions and work groups within the institute. He also provides leadership to construct and implement strategies that enable the institute to best serve our clients and the health care industry worldwide. Since joining the institute, he has delivered education and training services to institute clients domestically and in the United Kingdom, helping them eliminate defects, reduce waste and focus all of their health care processes on the patient.

Prior to joining the institute, he provided training and coaching in lean management methods to executive and operational leadership teams and led numerous improvement events, including Rapid Process Improvement Workshops (RPIWs), across the Virginia Mason Health System in areas such as primary and specialty ambulatory care, inpatient care, emergency care, facilities, supply chain, human resources and finance.

Gordon is certified in the Virginia Mason Production System®.

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Cindy Jo Allen, MBA, RN Innovation and Design Manager

Cindy Jo Allen, MBA, RN, is an executive sensei and the innovation and design manager at Virginia Mason Institute. In her role as an executive sensei, she coaches executive teams on the strategic oversight of organizational transformation.

Prior to joining Virginia Mason Institute, Cindy Jo coached leaders on using lean methods as the foundation of daily management and strategic planning. As a member of the Virginia Mason Kaizen Promotion Office (KPO), she was integral in the development of the surgical services model lines and in the design of how multidisciplinary guiding teams use the management method to achieve organizational goals. Prior to her role in the KPO, Cindy Jo was a clinical leader who used the lean methods and tools of the Virginia Mason Production System in facilities design and managing patient flow. She also developed the unique perspective of how lean tools can accelerate the transformation of clinical research into innovations in clinical practice.

Cindy Jo is certified in the Virginia Mason Production System® and experience-based design.

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Diana Moses, MBA Client Experience

Diana Moses leads the client experience team at Virginia Mason Institute. She works with clients from all over the world to help them meet their individual needs as they implement and sustain lean methodology at their health care organizations.

Prior to joining Virginia Mason Institute, Diana led operations and guest services for a team at the Walt Disney Company and also worked in health care with numerous leaders and providers.

Diana is trained in the Virginia Mason Production System®.

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Chelsea Steinborn, MHA Manager, Research and Product Development

Chelsea Steinborn, MHA, is the manager of research and product development at Virginia Mason Institute.  Her team is designing our product development pathway to provide products that meet the needs and exceed the expectations of client organizations around the world.

Prior to joining Virginia Mason Institute, Chelsea worked in medical device design and manufacturing as a biomedical engineer, where she error-proofed production processes for medical devices and worked to successfully change a blaming culture to one of engaging staff in daily improvement. During her time in engineering, she drove quality into the build of medical devices, starting at the design. She then shifted her focus because those who seek health care serve to benefit most from lean processes and innovation.

Chelsea is trained in the Virginia Mason Production System® and has earned her Lean Six Sigma Green Belt.

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