Over 250 Years of Combined Experience

Our experts have more than 250 years of combined experience in implementing and sustaining lean methods in a variety of health care settings, including operational leadership and management, physician practice and leadership, quality and patient safety, and nursing clinical practice and leadership.

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Diana Moses, MBA

Diana Moses leads the client experience team at Virginia Mason Institute. She works with clients from all over the world to help them meet their individual needs as they implement and sustain lean methodology at their health care organizations.

Prior to joining Virginia Mason Institute, Diana led operations and guest services for a team at the Walt Disney Company and also worked in health care with numerous leaders and providers.

Diana is trained in the Virginia Mason Production System®.

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Gordon Sansaver, MBA

Gordon Sansaver, MBA, is the director of administration at Virginia Mason Institute. He provides oversight of business development, product and service development, and operations. He also leads team members to construct and implement strategies and design programs that best serve health care clients worldwide. Since joining the institute he has delivered education and training services to health care clients to help them eliminate defects, reduce waste and focus all their health care processes on the patient.

Prior to joining the institute, he led numerous kaizen events, including Rapid Process Improvement Workshops (RPIWs), across all areas of Virginia Mason in areas such as primary and specialty ambulatory care, inpatient care, emergency care, human resources and finance.

Gordon is certified in the Virginia Mason Production System®.

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Diana Thordarson

Diana Thordarson is the operations manager at Virginia Mason Institute. She supervises staff and oversees daily operations and the central operations for all divisions of the institute. She also manages the development, maintenance and process improvement of systems and processes for information systems, finance and property management. As a former marketing professional, she coordinated and implemented marketing and sales initiatives for the Virginia Mason Institute.

Prior to joining Virginia Mason Institute, she provided administrative support to Virginia Mason’s Kaizen Promotion Office for internal kaizen events and coordinated visits to Virginia Mason from health care organizations all over the world.

Diana is trained in the Virginia Mason Production System®.

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Kirsten Mecklenburg Turner, MBA

Kirsten Mecklenburg Turner, MBA, is the executive director and an executive sensei at Virginia Mason Institute. As the executive director, she oversees the organization’s business line, providing expert resources in coaching for lean culture transformation in health care. As an executive sensei, she coaches leadership teams in the application of lean as a management method.

In all her work, Kirsten focuses on executive and clinician alignment, strategy and governance. Her experience across domains critical to care delivery and operational and financial performance include clinician adoption of standardized care models, implementation of clinical information systems, revenue cycle and workflow-based performance improvement initiatives, and executive talent management programs.

Prior to joining Virginia Mason Institute, Kirsten served as a leader for health care transformation services at Deloitte Consulting, guiding health systems and their executives through large-scale transformation.

Kirsten is trained in the Virginia Mason Production System®.

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