Over 250 Years of Combined Experience

Our experts have more than 250 years of combined experience in implementing and sustaining lean methods in a variety of health care settings, including operational leadership and management, physician practice and leadership, quality and patient safety, and nursing clinical practice and leadership.

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Sarah Patterson, MHA, FACMPE Interim Executive Director and Executive Sensei

Sarah Patterson, MHA, FACMPE, is the Interim Executive Director for Virginia Mason Institute. In addition, Sarah is an Executive Sensei that coaches executive teams worldwide to lead lean implementation and transform health care.

Sarah has been a member of the leadership team at Virginia Mason Medical Center for over 30 years, most recently serving as the executive vice president and chief operating officer. She helped Virginia Mason establish its own lean production system to eliminate waste, improve quality and patient safety and has been on 7 study missions to Japan. She has held responsibility for all operations of the clinic and hospital along with the Kaizen Promotion Office, Human Resources, Quality and Compliance, Facilities and Pharmaceutical Services.

Originally from Boston, Sarah Patterson earned her B.A. from St. Lawrence University and her MHA from University of Washington. She was elected board chair of the Washington State Hospital Association (WSHA) in 2010/2011. WSHA represents all Washington hospitals and health-related organizations. She also has served on the Board of Directors of the Horizon House Retirement Community.

A much requested and motivating public speaker, Sarah has given keynote presentations about topics such as the path to lean and world class management to several organizations across the U.S. In November 2013 she was recognized by Puget Sound Business Journal as one of the 2013 Women of Influence.

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Gordon Sansaver, MBA Senior Director, Strategy and Operations

Gordon Sansaver, MBA, is the senior director of strategy and operations at Virginia Mason Institute. He provides administration of our finance, information systems, operations, human resources, business development, and communications functions and work groups within the institute. He also provides leadership to construct and implement strategies that enable the institute to best serve our clients and the health care industry worldwide. Since joining the institute, he has delivered education and training services to institute clients domestically and in the United Kingdom, helping them eliminate defects, reduce waste and focus all of their health care processes on the patient.

Prior to joining the institute, he provided training and coaching in lean management methods to executive and operational leadership teams and led numerous improvement events, including Rapid Process Improvement Workshops (RPIWs), across the Virginia Mason Health System in areas such as primary and specialty ambulatory care, inpatient care, emergency care, facilities, supply chain, human resources and finance.

Gordon is certified in the Virginia Mason Production System®.

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Diana Moses, MBA Client Experience

Diana Moses leads the client experience team at Virginia Mason Institute. She works with clients from all over the world to help them meet their individual needs as they implement and sustain lean methodology at their health care organizations.

Prior to joining Virginia Mason Institute, Diana led operations and guest services for a team at the Walt Disney Company and also worked in health care with numerous leaders and providers.

Diana is trained in the Virginia Mason Production System®.

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Chelsea Steinborn, MHA Manager, Research and Product Development

Chelsea Steinborn, MHA, is the manager of research and product development at Virginia Mason Institute.  Her team is designing our product development pathway to provide products that meet the needs and exceed the expectations of client organizations around the world.

Prior to joining Virginia Mason Institute, Chelsea worked in medical device design and manufacturing as a biomedical engineer, where she error-proofed production processes for medical devices and worked to successfully change a blaming culture to one of engaging staff in daily improvement. During her time in engineering, she drove quality into the build of medical devices, starting at the design. She then shifted her focus because those who seek health care serve to benefit most from lean processes and innovation.

Chelsea is trained in the Virginia Mason Production System® and has earned her Lean Six Sigma Green Belt.

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