Webinar | Stopping Mistakes to Eliminate Never Events

Erica Cumbee

Q&A

After the presentation of our live webinar, Erica Cumbee answered a few questions from participants:

At Virginia Mason, we test visual controls utilizing the Plan-Do-Study-Act (PDSA) cycle. This allows us to use objective measurements to better understand which visual control to implement.

Yes, technology can hold back improvement if the team is waiting to implement technology before they move forward with small tests of change. At Virginia Mason, quick and crude is best. Don’t wait!

At Virginia Mason, we test standard work utilizing the Plan-Do-Study-Act (PDSA) cycle.

Yes! The webinar will be recorded and sent to all registrants.

Executive leaders are accountable for leader rounding. During leader rounding, executives promote a culture of safety through role modeling respect for people and asking frontline staff about any barriers they may encounter regarding speaking up.

Implementing daily management (a part of world-class management) has by far been one of our greatest successes in terms of sustaining change. Also, frontline leaders should make it a part of their standard work to weekly check on a piece of standard work and observe on the front lines (the genba) to better understand if it is being executed.

Yes, we consistently include patients in our improvement events. We have a patient/family partner program where patients are onboarded to assist us in our improvement work. We also use experience-based design (EBD) to understand how our patients experience our processes at Virginia Mason.

We have a Virginia Mason Production System (VMPS) for Leaders training program where Virginia Mason residents can receive further training if they desire. As a part of onboarding, all new hires receive two hours of lean training as well.

All Rapid Process Improvement Workshops (RPIWs) have a sponsor (who is either an executive or administrative director). It is the role of the sponsor to ensure the RPIW aligns with the organization’s annual goals.

Erica Cumbee, MPA, Transformation Sensei

Erica Cumbee, MPA, Transformation Sensei

Erica Cumbee, MPA, is a transformation sensei at Virginia Mason Institute. Erica trains clients from all over the world to effectively practice lean tools and methods, develops operational leadership emphasizing the importance of acting and thinking in a lean framework, and embeds lean management methodology into healthcare cultures. Erica is certified in the Virginia Mason Production System®, experience-based design (EBD), training within industry (TWI) and focus group leadership.

Erica Cumbee, MPA, is a transformation sensei at Virginia Mason Institute. Erica trains clients from all over the world to effectively practice lean tools and methods, develops operational leadership emphasizing the importance of acting and thinking in a lean framework, and embeds lean management methodology into healthcare cultures. Erica is certified in the Virginia Mason Production System®, experience-based design (EBD), training within industry (TWI) and focus group leadership.

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