White Paper | Journey to Zero Harm

Virginia Mason Institute

In this white paper, discover how University of Maryland St. Joseph Medical Center (UM SJMC) executive leadership partnered with Virginia Mason Institute to develop and implement a proven management and improvement system that created big wins for their organization, including:

  • Improved staff morale
  • Increased patient safety and patient experience metrics
  • Achieved financial recovery

In this comprehensive white paper you will learn about UM SJMC’s journey including important factors for success and how they went from “good to great” by moving from standalone improvement projects to a proven systems approach to leading their organization. Working with our sensei experts, they created the St. Joseph Value Delivery System inspired by the Virginia Mason Production System® and implemented a cultural transformation where team members now work towards no patient harm.

You can also hear about the challenges and success from the UM SJMC executives leading this transformation by viewing our on demand webinar here.

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