Creating a culture of continuous improvement in healthcare requires radical change, starting with the way we lead. However, old habits and lessons learned over many years can be deeply ingrained and create barriers to success. Learn how to unlearn four key obsolete leadership lessons and how to move forward as a leader that enables lasting improvement.
Leadership “Unlearning”: A New Requirement for Healthcare Transformation
Wendy Korthuis-Smith, Ed.D., M.S., Executive Director
Wendy Korthuis-Smith, Ed.D., M.S., is the executive director at Virginia Mason Institute. Wendy provides leadership and oversees the development of new products and services to strategically assess, identify improvement opportunities, develop and implement transformation and transition plans, and continually evaluate continuous improvement for clients worldwide. Wendy holds significant experience developing and implementing large scale transformation and transition plans. Wendy came to Virginia Mason Institute from Deloitte Consulting, and spent several years prior with the Washington State Governor’s Office where she led state government transformation through the development and implementation of Results Washington, a performance improvement initiative incorporating 53 state government agencies, boards and commissions across five priority goal areas. She worked with Virginia Mason early on in her career as a leadership development consultant. Wendy is trained in the Virginia Mason Production System®.
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