Explore how equity-focused improvement, coaching and lived experience can strengthen staff wellbeing, belonging and patient care.
Podcast | Culture of Care
Recent Podcasts
Podcast | Bridge to Excellence with Three Rivers...

Hear how Three Rivers Hospital used Gemba walks, daily huddles, and improvement tools to strengthen teamwork and patient care.

Podcast | Building Connections in the Operating...

Learn how surgical badge hats improve OR communication, teamwork, and patient experience while cutting waste and supporting net-zero goals.

Podcast | Engaging the Board

Find out how NHS board leaders drive lasting healthcare transformation through culture, strategy, and continuous improvement.

Podcast | LEIPA- The Leadership Emotional...

Learn about LEIPA, the Leadership Emotional Intelligencer Performance Accelerator on this episode of Better Never Stops, a podcast for healthcare leaders.

Podcast | Leeds Teaching Hospital – Using CI to...

Listen to how Leeds Teaching Hospital managed to save £16M ($20M USD) in the space of 2 weeks using CI in partnership with Virginia Mason Institute.

Podcast | Systematizing Equity at Virginia Mason...

Explore how Virginia Mason Institute is systematizing equity and inclusion in healthcare through this podcast on innovative practices and strategies.

Podcast | Evolving Daily Management with Neha...

Senior Partner Melissa Lin interviews Virginia Mason's VP of Nursing Operations who shares her story of leading a critical part of the Covid response.

Podcast | Lessons from SuperVax with Dana...

Senior Partner Melissa Lin interviews Virginia Mason's VP of Nursing Operations who shares her story of leading a critical part of the Covid response.

Announcing Our New Podcast: Better Never Stops

Connecting You with Insights and Inspiration We are excited to announce the launch of our new podcast for healthcare professionals, Better Never Stops. Our new...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...