Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

This book provides an inside look at the lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Describing breakthrough new work at Virginia Mason, the book explains why governance has played such a big role in Virginia Mason’s success and also presents a game-changing initiative concerning respect for people.

IBSN: 978-1-4822-9968-7

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Charles Kenney