Virginia Mason’s Story: A Leadership Journey in Health Care

This book provides an inside look at the lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Describing breakthrough new work at Virginia Mason, the book explains why governance has played such a big role in Virginia Mason’s success and also presents a game-changing initiative concerning respect for people.

IBSN: 978-1-4822-9968-7

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