Marlon Borbon

Performance Improvement | Lean Management

How Can a Kanban System Improve Health Care?

Defining kanban In Japanese, the term kanban means “visual signal” or “card.” At first glance, it’s hard to believe that a process perfected in a supermarket chain would have implications for health care. In the 1940s, employees from Toyota observed the way that U.S. supermarkets consistently provided their customers with the food they wanted at the time they wanted it — without holding on to massive amounts of inventory. The...

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Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...