Optimizing Flow
The fracture clinic at Surrey and Sussex Healthcare NHS Trust (SaSH) struggled with issues of patient access and appointment backlogs for years. The clinic averages...
I have been a health care leader at Virginia Mason Health System for over 30 years, as well as an executive sensei to other health care organizations. It has been...
We are seeing an air of hope as healthcare continues to play a critical public role toward managing the impacts and ongoing challenges of the COVID-19 pandemic. The...
We are hearing again and again that now is the time to look back to the fundamentals of process improvement as we face ongoing challenges related to COVID-19. Now...
In 1967, renowned management consultant, educator and author, Peter Drucker, wrote that hospitals were the most complex organizations ever created. In the more than...
Understanding the burnout epidemic Provider burnout has reached concerning levels at health systems across the world. When burnout leads to the permanently damaged...
Primary care physicians work on the frontlines of care delivery where they strive to serve a growing range of patients with increasingly complex needs, often...
For more than a decade, interactive and intensive improvement meetings — also known as kaizen events — have created a forum to refine and improve the quality,...
Proper flow influences predictable and reliable processes The experience of flow can be found in nature. A river, for example, has movement, a certain pace to it, a...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...