Optimizing Flow (2)


Everyone knows that lean tools and methods are great for improving health care processes. But many don’t know that culture is key to making innovative changes that take the work to the next level. Our clients at The Shrewsbury and Telford Hospital NHS Trust, in Shropshire, England, are a testament to what can happen when health care leaders and staff collaborate in new ways to put the patient first and end up exceeding their own...
How a Team Took on a Small Space to Improve Care...
Recent Blog Posts
Using a 3P to Create a Vision and Plan for Better...

How 3Ps enable a new vision to take hold A 3P (Production Preparation Process) workshop is an approach that enables health care teams to create revolutionary...

Getting Closer to Continuous Flow in Health Care

What is continuous flow? In manufacturing, continuous flow occurs when a single product is built from start to finish on an assembly line that doesn’t stop. Henry...

Three Ways to Achieve a Future of Better Health...

As a physician and teacher of lean health care methods and tools, I’m often part of conversations with my peers about where the future of health care is going....

Making Your New Space Work for Your Team

“Furniture is what people buy. Flow is what people create and what adds value to your organization.” – Chris Backous, MHA Using teams to create a new patient...

The Beauty of Intrinsic Motivation

“For me, leadership here is a vocation and I think that’s true for many of us.” – Charleen Tachibana, RN A lot has been written lately about burnout among health...

Improving New Patient Visits

A large health care organization wanted to transform its patient and provider experience by improving new patient visits, the imaging process and electronic...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...