Access to Care
The fracture clinic at Surrey and Sussex Healthcare NHS Trust (SaSH) struggled with issues of patient access and appointment backlogs for years. The clinic averages...
We are seeing an air of hope as healthcare continues to play a critical public role toward managing the impacts and ongoing challenges of the COVID-19 pandemic. The...
We are hearing again and again that now is the time to look back to the fundamentals of process improvement as we face ongoing challenges related to COVID-19. Now...
Our recent blogs have focused on stories of how we have used our management system, the Virginia Mason Production System® (VMPS) during the COVID-19 response at...
As we face the ongoing challenges in responding to the COVID-19 crisis, we continue to be inspired by how our clients and partners are meeting this pandemic...
A Message from Our Executive Director, Sarah Patterson You are in our thoughts as we hear about the incredible efforts that are underway in your organizations in...
Virginia Mason spine surgeon, Rajiv Sethi, MD, speaks about why there should be greater urgency to improve the delivery of health care. The U.S. health care...
Primary care physicians work on the frontlines of care delivery where they strive to serve a growing range of patients with increasingly complex needs, often...
For more than a decade, interactive and intensive improvement meetings — also known as kaizen events — have created a forum to refine and improve the quality,...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...