Robbi Bishop

Performance Improvement | Strategic Leadership | Patient Experience | Access to Care | Optimizing Flow | COVID-19

Leadership and Improvement During Disruption: Scaling Vaccinations

We are seeing an air of hope as healthcare continues to play a critical public role toward managing the impacts and ongoing challenges of the COVID-19 pandemic. The latest phase, and perhaps the most critical, is to provide vaccinations at increasing levels each day all while supplies are uncertain and varying, staff and volunteers are stretched thin, and there’s a need to remain nimble as things change daily and weekly. In this...
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Leadership and Improvement During Disruption:...
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Vaccination Flow 101: Three Fundamentals for...
Performance Improvement | Patient Experience | Access to Care | Optimizing Flow | COVID-19
Vaccination Flow 101: Three Fundamentals for Improving Your Vaccine Throughput
March 04, 2021 | Robbi Bishop

We are hearing again and again that now is the time to look back to the fundamentals of process improvement as we face ongoing challenges related to COVID-19. Now...

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Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

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Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

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Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

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Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...