Change Management


The Covid-19 pandemic has exacerbated longstanding challenges with patient care and staff engagement in our industry. As leaders, we must look honestly and humbly at the gap between our aspirations and our reality, and we must sign up for the hard work of closing it. Recent efforts by the National Health Service (NHS) show us both how this can be done and why it’s worth it. In 2021, the NHS concluded a five-year partnership with...
Healthcare Transformation Can’t Wait: 3 Lessons...
Recent Blog Posts
Dr. Gary Kaplan on the recent Warwick Business...

A new way of working within the healthcare system is possible Our industry grapples with extraordinary challenges today. We see and feel them every day as we...

8 Ways to Ensure Internal Communication Supports...

Communication forms the bedrock of any organization’s culture. In a culture dedicated to improvement, thoughtful communication is of the utmost importance. How an...

Expanding the Virginia Mason Production System to...

The Virginia Mason Health System earned a reputation for quality and safety thanks to our management method, the Virginia Mason Production System® (VMPS®), which...

The Health Care Executive’s Role in Addressing...

I have been a health care leader at Virginia Mason Health System for over 30 years, as well as an executive sensei to other health care organizations. It has been...

How an Improvement System is Helping North Shore...

Our recent blogs have focused on stories of how we have used our management system, the Virginia Mason Production System® (VMPS) during the COVID-19 response at...

Improving Through Crisis: Deploying Improvement...

As we face the ongoing challenges in responding to the COVID-19 crisis, we continue to be inspired by how our clients and partners are meeting this pandemic...

Responding to Crisis at Virginia Mason

A Message from Our Executive Director, Sarah Patterson You are in our thoughts as we hear about the incredible efforts that are underway in your organizations in...

Bringing Disruptive Innovation to the Front Lines...

Virginia Mason spine surgeon, Rajiv Sethi, MD, speaks about why there should be greater urgency to improve the delivery of health care. The U.S. health care...

Capturing the Patient Voice: Part 2

When patients need a passport In Capturing the Patient Voice – Part 1, we explored how to facilitate greater patient engagement in a health care setting. We also...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...