Patient Experience
When we think about what leads to positive patient outcomes, we often focus on medical advancements, skilled providers, and cutting-edge treatments. But one of the...
Globally, about 10% of patients are harmed during the process of receiving healthcare, according to the World Health Organization (WHO). If that statistic isn’t...
Originally published on NHS Providers. NHS IMPACT articulates a detailed vision for quality improvement across the NHS. The task of mobilising that vision, however,...
Article originally featured on HSJ. By Wendy Korthuis-Smith, Ed.D. Psychological safety holds unparalleled significance in healthcare. It is the shared belief that...
NHS Impact is taking root across the nation’s trusts and practices, with many executives both eager to do their part and unsure of where to start. A few months...
-%20Introduction%20and%20Assessment%20Questions.webp?width=500&name=What%20is%20the%20Virginia%20Mason%20Production%20System%20(VMPS)-%20Introduction%20and%20Assessment%20Questions.webp)
In 2002, at the start of a journey to provide the perfect patient experience, Virginia Mason created the Virginia Mason Production System® (VMPS), a lean management...
The Challenge: Inefficiencies continue to plague healthcare due to silos that harm morale, financial performance, and patient experience What are silos? ...
Race, income and other social factors have a profound effect on patient health. A growing wave of research and public awareness is moving healthcare organizations...
The fracture clinic at Surrey and Sussex Healthcare NHS Trust (SaSH) struggled with issues of patient access and appointment backlogs for years. The clinic averages...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...