Patient Experience (3)
A couple years ago, we reported on the innovative lean work of Virginia Mason’s VTE Therapeutics Committee and the accomplishments of all the leaders, providers and...
An interview with Phil Fergusson, a patient partner at Virginia Mason Phil Fergusson is a volunteer who participates in the Patient-Family Partner Program at...
As a physician and teacher of lean health care methods and tools, I’m often part of conversations with my peers about where the future of health care is going....
What if You Knew Exactly What Your Patients Were Thinking or Feeling? Millions of patients seek medical care in the United States each day. Capturing the stories...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...