Patient Experience (3)


An interview with Megan McIntyre Why is waste elimination so important to delivering quality care? MM: Waste elimination is essential to the Virginia Mason Production System (VMPS) and lean methodology. The waste in health care prevents us from achieving our strategic plan and delivering the highest quality of service. In the VMPS waste equation [see image below], we have intentionally made a point to show that waste is a drain on...
How Eliminating Wasteful Processes Helped a Team...
Recent Blog Posts
Eliminating Waste and Providing Value to Patients...

Virginia Mason has worked with the Dr. Robert Bree Collaborative to provide greater value for patients through the use of evidence-based care bundles, which map out...

Sustaining Improvements to Patient Safety

A couple years ago, we reported on the innovative lean work of Virginia Mason’s VTE Therapeutics Committee and the accomplishments of all the leaders, providers and...

5 Ways Patients Can Help Organizations Shape...

An interview with Phil Fergusson, a patient partner at Virginia Mason Phil Fergusson is a volunteer who participates in the Patient-Family Partner Program at...

Three Ways to Achieve a Future of Better Health...

As a physician and teacher of lean health care methods and tools, I’m often part of conversations with my peers about where the future of health care is going....

Capturing the Patient Voice

What if You Knew Exactly What Your Patients Were Thinking or Feeling? Millions of patients seek medical care in the United States each day. Capturing the stories...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...