Patient Experience (2)
Virginia Mason’s Respect for People initiative has been a decade-long program designed to sustain a culture of respect across the health system including training...
We are seeing an air of hope as healthcare continues to play a critical public role toward managing the impacts and ongoing challenges of the COVID-19 pandemic. The...
We are hearing again and again that now is the time to look back to the fundamentals of process improvement as we face ongoing challenges related to COVID-19. Now...
Organizations across the NHS have had to make fast and drastic changes in response to COVID-19. Yet two health systems have been particularly effective at adapting...
A client recently requested our assistance in redefining how facilities are developed within their organization. In sitting down together, their C-suite shared that...
Virginia Mason staff members share their experiences implementing the Sepsis Power Hour protocol Sepsis is a factor in one out of every two to three hospital deaths...
When patients need a passport In Capturing the Patient Voice – Part 1, we explored how to facilitate greater patient engagement in a health care setting. We also...
Everyone knows that lean tools and methods are great for improving health care processes. But many don’t know that culture is key to making innovative changes that...
An interview with Megan McIntyre Why is waste elimination so important to delivering quality care? MM: Waste elimination is essential to the Virginia Mason...
Healthcare Improvement Insights
Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...