Melissa Lin


The fracture clinic at Surrey and Sussex Healthcare NHS Trust (SaSH) struggled with issues of patient access and appointment backlogs for years. The clinic averages a thousand referrals each month from local emergency departments (EDs). Patients discharged from the ED would come to the fracture clinic 2 weeks later for a follow-up — and find a waiting room packed to the gills, appointments often running 1 or 2 hours behind...
Patients Shouldn’t Wait: Enhancing Patient Access...
Recent Blog Posts
Vision and Alignment in Healthcare: An...

What drives your teams to provide quality and value to each patient every day? How do you define those responsibilities and translate them to individual...

Which Is Better for Engaging Health Care Staff:...

In my work with health care organizations, I’m sometimes asked about the differences between lean and Six Sigma. They’re two different philosophies, but people...

Embracing Virtual Facilitation to Remove...

In the COVID-19 pandemic era, healthcare organizations around the world are finding themselves scratching their heads about how to practice continuous improvement,...

How a Team Took on a Small Space to Improve Care...

Everyone knows that lean tools and methods are great for improving health care processes. But many don’t know that culture is key to making innovative changes that...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...