Access to Care


The Challenge: Inefficiencies continue to plague healthcare due to silos that harm morale, financial performance, and patient experience What are silos? Organizational silos are separations based on department, specialization, or location. While it might seem logical to keep teams separate and distinct from each other, the business world has long acknowledged that silos create misunderstanding, inefficiency, and unnecessary...
5 Tactics to Break Down Silos and Support...
Recent Blog Posts
Patients Shouldn’t Wait: Enhancing Patient Access...

The fracture clinic at Surrey and Sussex Healthcare NHS Trust (SaSH) struggled with issues of patient access and appointment backlogs for years. The clinic averages...

Leadership and Improvement During Disruption:...

We are seeing an air of hope as healthcare continues to play a critical public role toward managing the impacts and ongoing challenges of the COVID-19 pandemic. The...

Vaccination Flow 101: Three Fundamentals for...

We are hearing again and again that now is the time to look back to the fundamentals of process improvement as we face ongoing challenges related to COVID-19. Now...

How an Improvement System is Helping North Shore...

Our recent blogs have focused on stories of how we have used our management system, the Virginia Mason Production System® (VMPS) during the COVID-19 response at...

Improving Through Crisis: Deploying Improvement...

As we face the ongoing challenges in responding to the COVID-19 crisis, we continue to be inspired by how our clients and partners are meeting this pandemic...

Responding to Crisis at Virginia Mason

A Message from Our Executive Director, Sarah Patterson You are in our thoughts as we hear about the incredible efforts that are underway in your organizations in...

Bringing Disruptive Innovation to the Front Lines...

Virginia Mason spine surgeon, Rajiv Sethi, MD, speaks about why there should be greater urgency to improve the delivery of health care. The U.S. health care...

Flow in Primary Care

Primary care physicians work on the frontlines of care delivery where they strive to serve a growing range of patients with increasingly complex needs, often...

Leveraging 3P in Health Care Facility Design

For more than a decade, interactive and intensive improvement meetings — also known as kaizen events — have created a forum to refine and improve the quality,...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake Proofing in Ambulatory, Procedural, and ...

Mistake Proofing in Ambulatory, Procedural, and ...

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Mistake Proofing in Ambulatory, Procedural, and Inpatient Care

Welcome to our blog miniseries: Transforming Healthcare, featuring some of the biggest takeaways ...

Culture of Care

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Culture of Care

Explore how equity-focused improvement, coaching and lived experience can strengthen staff ...

Bridge to Excellence with Three Rivers Hospital

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...

Bridge to Excellence with Three Rivers Hospital

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about ...