Case Studies Access to Care

Access to Care | Optimizing Flow

Nursing Team Extends Care at the Bedside

Problem Virginia Mason hospital nurses were increasingly leaving the patient’s bedside to complete non-value-added tasks, adding hours to their day, increasing stress and contributing to burnout. Studies show that the impacts of such interruptions and stress result in a greater risk of medical errors. Opportunity Virginia Mason sought to make sure its hospital nurses were able to spend more time with patients — baseline...

Recent Case Studies

Category

Performance Improvement | Lean Management | Access to Care | Optimizing Flow | Quality Improvement

Mistake-Proofing Primary Care

March 24, 2015 | Virginia Mason Institute

Solutions designed with input from physicians, nurses and customers transformed Virginia Mason's care quality. Learn more about these improvements.

Performance Improvement | Lean Management | Access to Care | Optimizing Flow

Managing Phone Calls in Primary Care

March 24, 2015 | Virginia Mason Institute

Problem At Virginia Mason, responding to patient phone calls consumed a great deal of clinic time and was not reimbursed. The primary care clinics were receiving...

Selected Resources

Healthcare Improvement Insights

Explore articles, case studies, and research that help healthcare leaders drive sustainable improvement.

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Mistake-Proofing Primary Care

Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...

Why a Midwest Health System Went to Virginia ...

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Why a Midwest Health System Went to Virginia Mason Institute for Help

“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...

Managing Phone Calls in Primary Care

Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...